About the RoleAs a Customer Success Manager at Intellistack, you will own the post-sale relationship with a portfolio of customers, acting as their primary advocate and partner. You'll help customers realize maximum value from our platform, guiding them through best practices, new features, and strategic alignment to ensure their success. You'll be joining a fast-moving, customer-centric team where feedback is fuel and your work directly impacts customer outcomes.What You'll Do- Oversee onboarding and ensure successful implementation for new accounts.
- Guide existing accounts to maximize value and efficiency with Intellistack's platform.
- Monitor account health, proactively identifying risk and opportunity.
- Develop success plans and business reviews that align with customer goals.
- Build consultative relationships with executive sponsors and stakeholders.
- Drive adoption, license utilization, and identify expansion opportunities.
- Act as a customer advocate internally across Product, Sales, Engineering, and more.
- Lead strategic check-ins and Adoption Reviews to drive customer alignment.
- Educate customers on available resources like training, certifications, and webinars.
- Partner with Sales to support retention and contract cycles.
- Manage renewals in accounts that are assigned.
- Maintain accurate data on all interactions using Salesforce and other tools.
- Meet account performance objectives including churn reduction and upsell targets.
What You'll Bring- 2+ years of experience as a Customer Success Manager in a SaaS environment.
- Strong knowledge of SaaS platforms and digital ecosystems.
- Background in Product Management, Consulting, Data/Financial Analysis preferred.
- Exceptional communication, presentation, and relationship-building skills.
- High attention to detail, organization, and follow-through.
- Comfort with cross-functional collaboration and strategic thinking.
- Willingness to travel periodically as needed.
Salary Range: $80,000 -$90,000 base salary + Bonus. Actual compensation may vary based on skills, experience, and location.
