E T Consultant
Job #:
req38991
Organization:
World Bank Group
Sector:
Digital Development
Grade:
EC2
Term Duration:
1 year 0 months
Recruitment Type:
Local Recruitment
Location:
Washington, DC,United States
Required Language(s):
English
Preferred Language(s):
Closing Date:
11/10/2026 (MM/DD/YYYY) at 11:59pm UTC
Description
Digital technologies offer a unique opportunity to transform development through digital solutions. The Digital and AI Vertical Vice Presidency and its global and regional teams support client countries in building their capacities for digital transformation and AI use. The WBG Digital and AI Vertical is led by a Vice President and was established in July 2024. WBG recently published its Digital and AI Strategy which includes four pillars: access, affordability, ecosystem and AI readiness. The strategy identifies the priorities that WBG will engage across the client segment over the next five years. The implementation plan is currently under preparation.
The Vertical will deploy a range of products, services, and partnerships to advance global knowledge across the four pillars of the Strategy through:
• Supporting World Bank regions that provide financing to governments in the form of grants, loans, guarantees, and risk management products to support digital investment projects and implement policy reforms.
• Supporting World Bank regions that provide advisory services including targeted policy guidance, technical assistance, and capacity building.
• Knowledge products include data and diagnostics to provide actionable insights at regional, country, and local levels, research and thought leadership to expand the global knowledge base, as well as thematic operational toolkits.
• Convening services that bring together key stakeholders, from both public and private sectors as well as international and non-governmental organizations involved in advancing global digital transformation.
For more information: https://www.worldbank.org/en/topic/digitaldevelopment.
The World Bank's Digital Public Infrastructure & Services (DPI & Services) Department helps countries build high-impact, user-centric services at scale. This includes leveraging expertise in digital public infrastructure (DPI) and service delivery to support digitalization across sectors and unlock benefits for people, businesses, and governments. The DPI & Services Department is also home to the cross-department Identification for Development (ID4D) and Digitalizing Government-to-Person-Payments (G2Px) programs, and the new World Bank Group Global DPI Program.
The DPI & Services Department provides holistic support for digital services with a focus on (1) digital service building blocks, including DPI systems (digital identity, trust services, and data sharing) and integrated architecture for digital public services, (2) enablers, including leadership and policy, service design, and capacity building, and (3) adoption of digital services across sectors, including a focus on digital G2P payments, social protection, financial inclusion, health, agriculture, and women's economic empowerment.
As part of the Digital & AI Vertical Vice Presidency, the DPI & Services Department contributes to the World Bank's broader mission of enabling digital economies and societies through two pillars: Digital Foundations (e.g., data infrastructure, AI, cybersecurity) and DPI and Services (e.g., digital government, digital economy, digital society). The program is also aligned with cross-cutting priorities such as gender, climate, and FCV contexts.
Duties and Accountabilities:
The position will support the unit's work on identifying scalable digital government solutions, capturing implementation lessons from operations, and enabling the replication of successful approaches across countries and sectors. The role will focus on translating operational experience into practical solution packages, supporting the scaling of digital government services and DPI components, and generating insights on the impact and reach of the program's portfolio.
Solutions Identification and Replication
• Work with technical focal points and TTLs to identify operational experiences and emerging digital government solutions related to services, interoperability, digital identity, payments, and trust frameworks.
• Synthesize lessons from projects and analytical work to identify approaches that have potential for replication across countries and regions.
• Package operational insights into concise solution formats (case notes, implementation examples, checklists, and templates) to facilitate scaling and replication.
Sector Service Delivery Use Cases
• Conduct desk research and analytical reviews of projects to identify examples where digital public infrastructure enables service delivery in sectors such as health, education, agriculture, and social protection.
• Work with sector focal points to document practical integration approaches, illustrating how sector systems interact with identity, payments, registries, and interoperability platforms.
• Prepare short analytical notes and caselets highlighting replicable service delivery models.
Solutions Knowledge and Resource Platform
• Support the organization and maintenance of a resource hub that houses solution templates, implementation notes, playbooks, and country examples related to digital government services and DPI.
• Ensure that materials emerging from operations are structured in ways that facilitate reuse and scaling across regions and teams.
• Work with technical staff to translate complex technical concepts into practical guidance that can be used by TTLs and operational teams.
Portfolio Insights and Impact Tracking
• Develop and maintain datasets tracking operations related to digital services, interoperability, and data sharing.
• Analyze portfolio trends (regions, financing volumes, sectors, components) and prepare short analytical summaries.
• Identify opportunities for scaling and replication by highlighting where similar approaches or solutions could be applied in other contexts.
Selection Criteria
• Master's degree in Knowledge Management, Communications, Economic and Management, International Relations/Public Affairs, Journalism, Political Science, or other relevant field.
• 5+ years of work experience in content strategy, knowledge management, communications, public relations/affairs, public services in a multi stakeholder environment.
• Strong oral and written communication; confident editor for structure, clarity, and persuasive flow with working proficiency for invitations, summaries, and event operations (interpretation, transcripts.
• Strategic communications in multi stakeholder settings: experience supporting cross VPU, global-regional initiatives with clear, audience appropriate messaging for client governments and internal WB teams.
• Editorial Excellence: strong writing, synthesis, and editing skills with the ability to translate technical work into clear, client ready products (briefs, playbooks, FAQs).
• Event and outreach operations: hands on experience coordinating multilingual events (Teams/Zoom with interpretation), producing post event packs, and running targeted outreach campaigns in coordination with Comms.
• Digital communications practice: hands on experience planning, executing, and monitoring lightweight campaigns around events and knowledge releases; coordination with Comms for timely dissemination across internal channels.
• Knowledge systems: working knowledge of Teams/SharePoint hubs and internal social spaces; experience shaping channel strategies (series promotion, post event threads) and ensuring fast post event publication (recordings, slides, Q&A, links).
• Collaborative mindset: strong stakeholder management skills; effective partner to global and regional teams to ensure content accuracy, timely delivery, and reusability.
• Tools and design: comfort with basic visual asset creation aligned to brand guidelines; familiarity with analytics dashboards or simple survey tools to capture feedback and usage.
• Big picture and detail oriented: Able to connect program objectives to communications/KM outputs while maintaining disciplined workflows (editorial calendars, templates, peer review, SLAs) and tracking engagement to drive continuous improvement.
• Problem-solving mindset and ability to work in a fast-paced, dynamic environment.
