E-Commerce Specialist (Sales & Marketing)

H Mart

$73K — $118K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred, not mandatory.
  • 4-5 years of relevant sales/e-commerce experience preferred.
  • Proficient with e-commerce platforms and product listings.
  • Familiarity with CRM software preferred.
  • Experience using Google Analytics preferred.
  • Strong interest in e-commerce and retail trends.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office.
  • Bilingual in English and Korean preferred.

Responsibilities

  • Understand sales and marketing strategies to achieve revenue goals and enhance brand visibility.
  • Develop and execute promotional campaigns, product launches, and special offers on digital platforms.
  • Monitor and optimize product listings for accuracy and appeal.
  • Collaborate with customer support to resolve issues and maintain a positive shopping experience.
  • Analyze customer behavior to improve engagement and retention strategies.
  • Utilize analytics tools to track performance metrics like traffic and conversion rates.
  • Monitor competitors and industry trends to identify market opportunities and threats.
  • Create and optimize content for digital assets to improve SEO and engagement.

Benefits

  • Health, Dental & Vision insurance and Employee Assistance Program.
  • 401(k) Retirement Plan with up to 5% company match.
  • Life Insurance and Accidental Death & Dismemberment coverage.
  • Business Travel Accident Coverage.
  • Company-provided lunch.
  • Paid-time off (PTO) and Paid Holidays.
  • Celebration & Condolence Benefits.
  • Rewards program: Earn extra points on spending.
  • Holiday gift certificates provided.
  • Flexible Spending Account options available.
Full Job Description
Responsibilities but not limited to:

  • Understanding of sales and marketing strategies to achieve revenue goals and enhance brand visibility.
  • Develop promotional campaigns, product launches, and special offers across digital platforms (e.g., website, social media, email marketing).
  • Monitor and optimize product listings, ensuring accurate and compelling product descriptions, images, and pricing.
  • Collaborate with the customer support team to address customer issues and ensure a positive shopping experience.
  • Analyze customer behavior and preferences to identify opportunities for improving customer engagement and retention.
  • Utilize analytics tools (e.g., Google Analytics, sales reports) to track performance metrics such as traffic, conversion rates, and sales revenue.
  • Monitor competitive landscape and industry trends to identify opportunities and threats.
  • Create and optimize content for product pages, blogs, and other digital assets to improve SEO and user engagement.
  • Work closely with the sourcing and purchasing teams to align sales strategies with market demands and promotional activities.


Qualifications/Skills:

  • Bachelor's degree preferred (not required)
  • At least 4-5 years of relevant sales/e-commerce experience preferred
  • Experience with e-commerce platforms and product listings
  • Experience with CRM software preferred
  • Experience with Google Analytics preferred
  • Interest in e-commerce and retail trends
  • Communication skills, both written and verbal
  • Microsoft Office
  • Bilingual in English and Korean preferred


Benefits:

  • Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
  • 401 (k) Retirement Plan with up to 5% match per company policy
  • Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
  • BTA Insurance (Business Travel Accident Coverage)
  • Company provided lunch
  • Paid-time off (PTO) and Paid Holidays per company policy
  • Celebration & Condolence Benefits per company policy
  • Smart Card: Earn additional 4 points to the standard $1 = 1 point
  • Holiday Gift certificates per company policy
  • FSA (Flexible Spending Account) per company policy
  • DCFSA (Dependent Child Care Spending Account) per company policy


Work Hours: 8:30 AM - 5:30 PM, Mon - Fri

Salary Range: $73,550 - 118,600

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