7+ years of experience in program management with an emphasis on Duck Creek initiatives
Proven track record of managing large Duck Creek programs involving Policy Billing and Claims
Strong understanding of insurance principles related to policy administration and claims processes
Hands-on experience with Azure DevOps and related tooling for project governance and agility
Exceptional client-facing leadership with high-level executive communication skills
Responsibilities
Own end-to-end delivery of large-scale Duck Creek initiatives
Drive program governance, budgeting, and stakeholder communication
Orchestrate upgrades, enhancements, and integrations on the Duck Creek platform
Facilitate discovery and lead sessions with vendor and customer teams, preparing for platform changes
Deliver weekly executive reporting and updates on project status
Benefits
Highly collaborative work environment
Opportunity to work closely with technology and business partners
Chance to influence major platform decisions and client operations
Access to advanced tools and methodologies in program management
Professional development and growth opportunities within the organization
Full Job Description
Role description
Job Title: Director - Program & Project Management
Job Summary:
We are seeking a senior onsite Program Manager to own end-to-end delivery for large multitrack Duck Creek initiatives Policy Billing and or Claims.
You will drive program governance scope budget releases and stakeholder communication across business and technology teams while orchestrating upgrades enhancements integrations and cloud OnPrem deployments on the Duck Creek platform
The role is highly client facing with weekly executive reporting and tight coordination across vendor and customer teams including upgrade preparation and discovery for major platform changes
Technical Skills (Primary, must have):
Duck Creek Program Leadership: Proven track record managing large Duck Creek programs Policy Billing and or Claims including enhancements and platform upgrades
Duck Creek Functional Knowledge: Strong understanding of Policy admin rating underwriting rules forms Billing agency direct bill commissions disbursements and Claims FNOL reserves payments integrations and their cross-module dependencies
Tooling Delivery: Solid experience overseeing teams configuring Author Express Page Builder TransactServer Manuscripts and leveraging Trace Monitor Dynatrace for diagnostics hands-on familiarity with Azure DevOps for backlog pipelines and release governance
Integration Data: Orchestrated integrations with third-party systems e.g., payment gateways such as One Inc data migration and environment planning across lower and production tiers
Client Facing Leadership: Excellent executive communication stakeholder facilitation and onsite presence to lead discovery elaboration and steering sessions
Technical Skills (Secondary, nice to have not mandatory):
DevOps Deployment: Familiarity with Duck Creek DevOps practices and On Demand Controller ODCH CICD using Azure DevOps Git and Octopus
Data Diagnostics: Proficiency in SQL for validation working knowledge of XML XSLT XPath for forms manuscripts and interface payloads
Analytics Reporting: Exposure to Duck Creek Insights and Extract Mapper for reporting and downstream data needs
Cloud Performance: Experience guiding onPrem SaaS environment decisions performance tuning and capacity planning for peak loads
P&C Domain: Depth Familiarity with personal and commercial lines e.g., Auto HO WC GL BOP and relevant regulatory market constructs
Soft Skills:
Executive level communication and storytelling clear concise outcome-oriented updates and dashboards
Stakeholder influence negotiation across business architecture security and vendor teams
Systems thinking with strong analytical and problem-solving capabilities under time and scope pressure
Team leadership coaching feedback culture and conflict resolution in a multilocation setup
Structured planning estimation shaping epics slicing releases and aligning cost schedule with value
About Duck Creek Technologies
Duck Creek Technologies is a software company that provides insurance software solutions to the property and casualty insurance industry. The company's software is designed to help insurance companies manage their policies, claims, and billing processes. Duck Creek Technologies was founded in 2000 and is headquartered in Manchester, New Hampshire.
