At least 5 years of hands-on Duck Creek Policy development and support.
Strong experience with Duck Creek configuration tools: Author, Express, and Manuscript.
Deep understanding of Property & Casualty insurance concepts and Policy Administration lifecycle.
Proven skills in production support, troubleshooting, and defect resolution.
Experience with API integrations and external platforms.
Strong analytical and problem-solving abilities.
Excellent communication and stakeholder management skills.
Responsibilities
Develop, configure, and support Duck Creek Policy applications.
Provide production support and resolve incidents and defects.
Configure and maintain Duck Creek components using Author, Express, and Manuscript.
Troubleshoot production issues using various debugging tools and logs.
Analyze and resolve complex defects involving configurations and integrations.
Conduct impact analysis, develop fixes, and support deployments.
Collaborate with cross-functional teams to resolve issues and ensure application stability.
Benefits
Support for Duck Creek OnDemand Cloud environments.
Opportunities for technical guidance and mentorship.
Engagement in root cause analysis for long-term solutions.
Involvement in code and configuration reviews to uphold standards.
Independently manage high-priority production incidents.
Full Job Description
Job Summary
Seeking an experienced Duck Creek Policy Developer to support the development, maintenance, and production support of Duck Creek Policy applications.
Responsible for configuration, troubleshooting, defect resolution, system enhancements, and integration support within Property & Casualty insurance environments.
Collaborate with business and technical teams to ensure stable, efficient, and high-quality policy administration solutions.
Key Responsibilities
Develop, configure, and support Duck Creek Policy applications.
Provide production support, incident resolution, defect analysis, and application stabilization.
Configure and maintain Duck Creek components using Author, Express, and Manuscript.
Troubleshoot production issues using DCT Trace Monitor, DCT TSV Debugger, logs, and API service calls.
Analyse and resolve complex defects involving configurations, business rules, integrations, and policy transactions.
Perform impact analysis, develop fixes, conduct unit testing, and support deployments.
Support production data analysis and controlled data correction activities.
Collaborate with business analysts, QA teams, integration teams, infrastructure teams, and stakeholders to resolve issues.
Support Duck Creek OnDemand Cloud environments, including DCOD and ODCH.
Troubleshoot integrations between Duck Creek Policy and third-party or legacy systems.
Participate in root cause analysis and implement long-term corrective solutions.
Conduct code and configuration reviews to ensure adherence to development standards and best practices.
Provide technical guidance to team members and assist in resolving complex issues.
Support production releases, post-deployment validation, and stabilization activities.
Independently manage high-priority production incidents and communicate technical findings effectively.
Required Qualifications
Minimum 10 years of IT experience.
Minimum 5 years of hands-on experience in Duck Creek Policy development and support.
Strong experience with Duck Creek Policy configuration and development tools, including Author, Express, and Manuscript.
Strong understanding of Property & Casualty (P&C) insurance concepts and the Policy Administration lifecycle, including quote, bind, issue, endorsement, cancellation, reinstatement, and renewal.
Hands-on experience in production support, troubleshooting, and defect resolution.
Experience supporting integrations through APIs, services, and external platforms.
Strong analytical, debugging, and problem-solving skills.
Ability to work independently and manage critical production support activities.
Excellent communication and stakeholder management skills.
Preferred Qualifications
Proficiency in SQL, including complex query development for troubleshooting, production analysis, and data validation.
Experience with REST and SOAP APIs and integration troubleshooting.
Exposure to Duck Creek OnDemand (ODCH) deployment and operational support.
Experience with incident and change management tools such as ServiceNow.
Experience working within cloud-based Duck Creek environments.
