Job Summary:
We are looking for an experienced Senior Technical Data and Reporting Analyst responsible for the development, maintenance, and continuous improvement of reporting solutions and dashboards supporting Tech Evolution (TechEv) and Centralized Quality Assurance (CQA). The role requires advanced hands-on expertise in Jira reporting, JQL, Tableau, Power BI, and SQL, along with the ability to organize, analyze, reconcile, and translate complex data into meaningful metrics, historical trends, and actionable management insights. The individual will maintain existing TechEv and QA dashboards while designing new reporting solutions focused on performance metrics, historical analysis, trends, aging, throughput, quality, productivity, and delivery performance. The ideal candidate should possess strong analytical, technical, and executive communication skills, with the ability to independently investigate data issues and present meaningful insights to management and senior leadership.
Key Responsibilities:
• Develop, maintain, and continuously improve reporting solutions and dashboards supporting TechEv and CQA.
• Manage existing TechEv and QA dashboards while designing new dashboards and reports to support management decision-making.
• Develop Jira dashboards, filters, and reports using advanced Jira capabilities, including JQL.
• Build and maintain Tableau dashboards, visualizations, calculated metrics, KPIs, and historical reports.
• Develop Power BI reports and dashboards to support data analysis and management reporting.
• Write and execute complex SQL queries to retrieve, join, organize, validate, reconcile, and analyze datasets.
• Analyze performance metrics, historical trends, aging, throughput, quality, productivity, and delivery performance.
• Identify trends, risks, anomalies, root causes, and opportunities for continuous improvement.
• Investigate data discrepancies and reporting issues independently and ensure data accuracy and consistency.
• Translate complex technical data into concise, polished reports and actionable insights for management and senior management.
• Leverage AI capabilities to enhance data analytics, reporting, dashboard development, and the identification of trends and anomalies.
• Develop a strong understanding of TechEv and CQA roles, responsibilities, processes, metrics, and business objectives.
• Analyze QA metrics, including testing progress, defects, automation, quality trends, productivity, and delivery performance.
• Prepare and present reports, findings, trends, and risks to management and senior leadership.
• Communicate complex analytical findings clearly and confidently during leadership presentations.
Required Qualifications:
• 7-15 years of experience in technical data analysis, reporting, and dashboard development.
• Advanced hands-on experience with Jira reporting, JQL, dashboards, filters, workflows, historical trends, and data validation.
• Strong expertise in SQL, including complex queries, joins, data organization, reconciliation, validation, and analysis.
• Advanced experience developing Tableau dashboards, visualizations, calculated metrics, KPIs, and historical reports.
• Experience with Power BI reporting, dashboards, and data visualization.
• Strong analytical skills with the ability to identify trends, risks, anomalies, root causes, and actionable insights.
• Experience working with QA metrics, defect tracking, historical trends, and delivery performance reporting.
• Ability to understand technical and operational processes and translate them into meaningful reporting metrics.
• Advanced experience using AI to enhance data analytics, reporting, dashboard development, and trend and anomaly identification.
• Strong written, verbal, and executive-level communication skills.
• Experience preparing and presenting reports to management and senior leadership.
• Ability to independently investigate data and reporting issues and deliver accurate, actionable insights.
