Salary : $74,268.00 - $99,924.00 Annually
Location : Skagit County - Mt. Vernon, WA
Job Type: Full Time - Permanent
Job Number:Department: Dept. of Social and Health Services
Division: FTAA
Opening Date: 11/09/2026
Closing Date: 11/16/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
DescriptionWorking within the Division of Information Technology, you'll provide customer support for field services for the Finance, Technology, and Analytics Administration.
Work is performed physically at the Mount Vernon office.
You'll provide technical services, customer support, training, tier one applications support, mobile device management and support, Local Area Network (LAN) management/security, and cloud and print services support. Your customer and technical skills assist administrations while you provide remote and backup support to all regions.
Some of what you'll do:- Desktop and remote support for Home and Community Living Administration (HCLA), Facilities, Finance & Analytics Administration (FTAA), Division of Information Technology (DIT), and other administrations within DSHS as needed.
- Serves as a deskside in-person on-demand technical specialist and resource for all staff in the administrations listed above, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
- Performs the rigorous application of information security (State, DSHS and Federal) information assurance policies, principles, and practices in the delivery of DIT customer support services.
- Tier 1 and some Tier 2 Desktop and Customer Support and Services for the customers of HCLA, FTAA and their business partners (AAA).
- Analyze, diagnose and resolve customer reported information technology incidents reported in division approved ticketing system. Troubleshoot system hardware and software.
- Consultation/Project Management for customers of HCLA, FTAA and DIT.
- Consult with customers to evaluate functional requirements.
- Provide IT operational perspective, requirements, and recommendations.
Desired skills, knowledge, and abilities:- Explaining complex or technical information using plain talk principles. Actively listens to others, paraphrases and asks clarifying questions and is able to clearly and concisely emphasize key messages.
- Effectively organizing multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on-time in a statewide team environment.
- Establishing priorities and work independently while working efficiently supporting a complex information technology network with multiple facilities located across the state.
- Computer networks and remote troubleshooting techniques.
- Troubleshooting, repairing, configuring and administering systems in a domain environment.
- Analyzing computer hardware and software problems.
- Diagnosing and solving complex IT problems with multiple possible causes with customers remotely as well as in person.
- Interpreting business requirements and translating them into technical requirements for automated solutions.
- Integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity.
- Independently resolve problems through system analysis and troubleshooting procedures, while knowing when to reach out to teammates to gather additional information and to promote good team synergy.
Who should apply?We are looking for professionals who meet one of the following education and experience pathways:
High School Diploma, GED or equivalent, and:
Four years of Information Technology (IT) experience in an enterprise network Microsoft (MS) Operating System (O/S) environment, knowledge of Active Directory, NTFS share and file permissions, print sharing, switch management, desktop support (Windows 10 OS and above), asset management and auditing:
OR
Associate's degree in Management Information Systems, Computer Information Technology or related field AND two years of experience installing, configuring and maintaining computer workstation hardware, software and peripherals or related experience;
OR
Bachelor of Arts/Bachelor of Science Degree in Management Information Systems, Computer Information Technology or related field.
Ready to start a rewarding career? Apply today!Along with your application, please include:
- An updated resume
- Three professional references with contact information
Questions? Please reach out to DSHS Recruiter Grant Grady and reference job number 08049.
