Job DescriptionIn the assigned Job Role of Domain Project Lead 1, your Area Of Responsibility will be as below:• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating effective communication through regular meetings and milestone reviews
• Support functional teams in managing advisory and consulting initiatives focusing on domain specific product evaluation, benchmarking studies and domain specific system configurations
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
Your contribution to the team:• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities
Required Skill and Experience• Stakeholder Communication, Executive Presentations, and Team Leadership
• IT Operations, Service Delivery, and Application Support
• Management of Global L1.5/L2/L3 Support Teams
• Critical Incident, Problem, and Escalation Management
• Operational Governance, KPI/SLA/XLA Reporting, and Executive Communications
• Cross-functional Collaboration, Conflict Resolution, and Influencing Skills
• ServiceNow and ITSM Processes
• Program Management and Support Operations Management
• Governance, Compliance, Transition, and Knowledge Management
• Continuous Service Improvement (CSI) and Customer Success Management
• Root Cause Analysis (RCA) and Operational Excellence
• Customer-facing Operations with Accountability Management
Preferred Skill and Experience• Problem Management
• Major Incident Management (MIM)
• Root Cause Analysis (RCA)
• KPI, SLA, and XLA Management
• Escalation Management
• Continuous Service Improvement (CSI)
• Cross-functional Team Leadership
• Customer Success and Stakeholder Engagement
Additional Required Qualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
