Job Title
Documentation Team Lead ANM 1-3
Location
NAVAL STATION NORFOLK- NOB - VA US (Primary)
Documentation Team Lead ANM 1-3ESN is currently looking for a Documentation Team Lead ANM 1-3 to join a highly motived and skilled team, in support of the BA-ISEA program.
Duties:- Content Creation & Maintenance:
- Oversee the development, review, and maintenance of accurate and up-to-date KB articles for applications.
- Establish and enforce content standards for clarity, accuracy, and completeness.
- Implement a system for tracking KB article usage, feedback, and version control.
- Knowledge Sharing & Accessibility:
- Ensure KB articles are easily searchable and accessible through SharePoint and integrated Microsoft 365 tools.
- Promote the use of the KB as a primary resource for troubleshooting, training, and self-service support.
- Collaborate with subject matter experts to gather and incorporate new knowledge into the KB.
- Development & Review:
- Lead the development, review, and update of policies and procedures related to applications, ensuring alignment with organizational standards and industry best practices.
- Facilitate collaboration with stakeholders to gather input and ensure buy-in on policy and procedure content.
- Conduct periodic reviews to ensure policies and procedures remain current and relevant.
- Compliance & Enforcement:
- Implement mechanisms to monitor compliance with established policies and procedures.
- Provide guidance and training to staff on policy and procedure interpretation and application.
- Update and revise policies and procedures as needed to address changing requirements or compliance obligations.
- Technical Advisory & Fleet Advisory Messages:
- Oversee the creation, review, approval, and distribution of technical advisories and fleet advisory messages related to applications.
- Ensure messages are clear, concise, and effectively communicate critical information to the intended audience.
- Maintain a repository of all message traffic for historical reference and audit purposes.
- Accessibility & Distribution:
- Develop and implement a system for controlled access and distribution of application documentation.
- Ensure timely dissemination of documentation updates to relevant stakeholders.
- Standardization & Quality Control:
- Establish and enforce documentation standards for formatting, style, and terminology to ensure consistency and professionalism.
- Implement a quality control process to review all documentation for accuracy, clarity, and compliance with established standards.
- SharePoint Administration:
- Manage and maintain the SharePoint site(s) used for storing, organizing, and accessing application documentation.
- Configure SharePoint permissions to ensure appropriate access controls are in place.
- Develop and maintain libraries, lists, and metadata to improve document lifecycle management and version control.
- Utilize Power Automate to streamline document reviews, approval workflows, notifications, and routing processes.
- Support the development of Power Apps solutions to enhance documentation intake, tracking, and reporting activities.
- Coordinate with stakeholders to implement platform improvements that increase efficiency and reduce manual processes.
- Conduct regular audits of documentation to ensure accuracy, completeness, and compliance with established standards.
- Stay abreast of relevant regulations, standards, and best practices related to technical documentation and knowledge management.
- Implement processes to ensure documentation practices remain compliant with applicable requirements.
Experience Required:Minimum of 3 years of experience in technical writing, knowledge management, or a related field, including experience with documentation control and versioning systems.
Education:Bachelor's degree in Technical Writing, Communications, Information Management, or a related field.
Desired Skills:- Excellent written and verbal communication skills.
- Strong understanding of technical documentation principles and best practices.
- Experience with knowledge management systems and content management systems (e.g., SharePoint).
- Proficient in Microsoft Office Suite.
- Experience supporting reporting and data visualization efforts using tools such as Power BI is preferred.
Clearance: Secret
Job Requirements
Clearance Requirement
