Location: Orlando, FL - In-Office
Your Responsibilities:- Act as the escalation contact for customer issues or concerns
- Support sales through job quotation and estimation
- Approve estimates for scope of work, labor hours and material content, assesses profit risk of jobs, control material and labor costs, and provides feedback to the District Manager
- Establish project timelines, meet with customers to communicate and coordinate project schedule
- Manage projects, assign Technicians, oversee ordering of equipment and material, and assure that proper customer sign-offs are secured per JSOX requirements
- Provide leadership and supervision to technician team and be responsible for the team's development and training
- Oversee quotation of call-in work, transactional sales, and assign techs as needed to ensure that quotes are delivered to customers on a timely basis
- Provide consistent interface with current customer base and establish effective working relationships in order to identify additional selling opportunities
- Ensure that maintenance contract commitments are fulfilled and inspections completed on time.
- Provides input to Service Coordinators on scheduling activity of technicians
- Oversee contract renewal, escalation, and upgrades on assigned house accounts
- Work with the technician team to generate pull-through service and repair work on existing house accounts
- Manage Tech Tip program and lead customer care initiatives
- Responsible for technician reviews and will ensure completed on time each year
- Support technician training by coordinating training Regional Trainer while reporting training plan and budget to the District Manager
- Work with Account Managers and District Manager in order to resolve customer issues, including customer visits
- Provide weekly job status, revenue, and warranty recovery report to the District Manager
- Own the performance management of technicians (i.e. goals setting, performance reviews, performance management)
Your Qualifications:- High School Diploma/GED (Bachelors Preferred)
- 4-6+ years of related work experience in the commercial HVAC industry or related field
- 2+ years of prior experience managing technicians or employees in a similar role required
- Extensive knowledge of HVAC design, systems, applications, and energy saving solutions
- Demonstrated success in strategically leading business units
Your Benefits:Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
- Non-logoed company vehicle with most expenses paid
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Work visa sponsorship is not available for this position
The typical annual base salary for this position ranges from $73,300 to $117,200 plus a targeted incentive plan in Florida. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
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