Ability to relocate for career growth opportunities
Proven leadership in developing high-performing teams in retail or service sectors
Strong track record of achieving top performance metrics
Experience with operational audits and managing payroll budgets
Excellent communication and time management skills
Proficient in MS Office applications
Passionate about sales and customer service excellence
Responsibilities
Recruit, motivate, and retain a dedicated team of customer-facing employees
Drive team performance through effective communication and coaching
Manage physical assets and vendor relationships to maintain operational standards
Oversee delinquent tenant processes to improve retention and reduce delinquency
Conduct monthly property audits to ensure compliance and safety
Create a welcoming environment through effective facility maintenance
Utilize analytics to identify trends and develop strategies for business growth
Benefits
Comprehensive group healthcare programs
401(k) with generous employer match
Paid time off
Monday through Friday work schedule
Extensive training and coaching plans
Internal promotional and career opportunities across the U.S.
Full Job Description
As a District Manager, you're passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we're looking for!
Job Description
Lead, Manage and Develop People, Brand Ambassador & Operational Excellence
Lead an Engaged Team:
Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
Drive your team with effective communication and provide coaching on customer service and sales strategies
Brand Ambassador & Operational Excellence:
Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
Conduct monthly property audits and ensure operational standards and safety compliance are met.
Deliver Outstanding Customer Service:
Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
Address customer inquiries and concerns promptly in a professional manner
Grow and Maintain a Robust Business:
Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
Communicate effectively with customers, colleagues and team-members
BENEFITS:
$109,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
Second year bonus potential increase to $20,000 performance-based bonus
Participation in company stock program that includes dividends paid quarterly
Internal promotional and career opportunities throughout the United States
Extensive training and coaching plans - we want you to succeed!
Comprehensive group healthcare programs
401(k) with generous employer match
Paid time off
Monday thru Friday work schedule
Qualifications
Qualifications & Expectations
Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
Proven track record of top tier performance
Experience managing operational audits and payroll budgets
Exceptional communication and time management skills
Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
Passion for sales and customer service excellence
Bachelor's Degree preferred
Weekend availability by telephone
6 work weekends (Saturday or Sunday, not both) per year required during peak season
Occasional travel required to other markets for support
REFDMR0077
About Public Storage
Public Storage is a real estate investment trust that specializes in the acquisition, development, ownership, and management of self-storage facilities. The company operates thousands of self-storage facilities across the United States and Europe. Public Storage was founded in 1972 and is headquartered in Glendale, California.
