OverviewDistrict Manager, Automotive Service & Repair
Territory: Phoenix, AZReports to: Market LeaderCompensation: $100,000 - $120,000 Base Salary + District Manager Bonus
Industry Requirement: Automotive Aftermarket Retail Management Experience Required
Position Overview
The District Manager is responsible for the overall leadership, performance, and profitability of approximately 8-10 automotive service locations within the assigned market. This role provides strategic direction and hands-on support to Store Managers while ensuring consistent execution of company standards, operational best practices, and customer service excellence.
The successful candidate will drive business growth, develop talent, improve operational performance, and foster a culture of accountability, teamwork, and continuous improvement throughout the district.
Essential Responsibilities
- Lead, coach, and develop Store Managers and leadership teams to achieve operational and financial excellence.
- Drive sales growth, profitability, and customer satisfaction across all assigned locations.
- Monitor key performance indicators (KPIs) and implement action plans to improve business performance.
- Ensure consistent execution of company initiatives, operating procedures, and service standards.
- Recruit, develop, and retain top talent while fostering a positive and performance-driven culture.
- Conduct regular store visits to evaluate operations, customer experience, employee engagement, and safety compliance.
- Partner with Store Managers to establish goals, create development plans, and drive accountability for results.
- Analyze financial and operational data to identify opportunities for revenue growth and expense control.
- Oversee inventory management, labor optimization, and productivity initiatives to maximize profitability.
- Address performance challenges proactively through coaching, training, and corrective action when necessary.
- Resolve escalated customer concerns while promoting a best-in-class customer experience.
- Ensure compliance with all company policies, safety standards, and federal, state, and local regulations.
- Support business development initiatives and identify opportunities to grow market share within the region.
Qualifications
- 5+ years of multi-unit management experience within the automotive aftermarket, retail automotive service, or a related service-driven industry.
- Demonstrated success leading multiple locations while consistently achieving sales, profit, and operational objectives.
- Strong understanding of automotive service operations, customer experience management, and retail business fundamentals.
- Proven ability to coach, mentor, and develop leaders and teams to achieve high performance.
- Experience managing P&L performance, budgeting, labor controls, and operational metrics.
- Effective business planning, execution, and strategy implementation skills.
- Strong analytical and problem-solving abilities with the capability to make data-driven decisions.
- Outstanding communication, relationship-building, and conflict-resolution skills.
- Ability to adapt quickly to changing business needs and lead teams through change effectively.
- Track record of successfully achieving monthly, quarterly, and annual business objectives.
- Previous experience as an Automotive Technician, Service Advisor, or Shop Manager is preferred but not required.
- Valid Florida drivers license and the ability to travel extensively throughout the assigned market.
- Ability to work a minimum five-day work week (Monday-Friday), with additional flexibility as business needs require.
Benefits
- Competitive Bi-Weekly Pay
- Performance-Based Bonus Program
- Tuition Reimbursement
- Paid Vacation and Sick Time
- Paid Holidays
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- 401(k) Retirement Savings Plan with Company Match
- Discounts on Services for Personal and Immediate Family Vehicles
- Career Advancement Opportunities with a Growing Organization
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