District Manager

Insomnia Cookies

$90K — $95K *
Food & Beverages
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years as multi-unit regional manager in food & beverage, hospitality, or retail
  • 2+ years in customer service leadership role
  • Proven ability to build and coach diverse teams
  • Knowledge of business functions like supply chain and P&L analysis
  • Strong organizational and problem-solving skills
  • Experience with baking or commercial kitchen equipment is a plus

Responsibilities

  • Develop and implement strategies for regional store performance
  • Provide guidance on customer service and staffing challenges
  • Assist in labor management with workforce planning and store operations
  • Train and develop store teams on operational standards
  • Analyze store performance metrics to drive improvement

Benefits

  • Competitive base salary with quarterly bonuses
  • Comprehensive health, dental, vision, and pet insurance
  • 401K plan with contribution matching
  • Three weeks of paid vacation and sick time off
  • Two personal wellness days annually
  • Company laptop and commuter reimbursement
  • Complimentary cookies and more perks available
Full Job Description
As we grow our brand and community of Insomniacs, we are seeking to add a skilled District Manager to drive the performance success for 9-10 of our city and campus adjacent stores in our Eastern Burroughs NYC market. In this role, our DM's focus on driving top-line sales, hiring/retention, customer service training and strategic planning. You are a leader of leaders, developing diverse teams that know their markets, communities, and customers.

Comp & Perks:

A competitive base plus quarterly bonus compensation package, enrollment in the LTIP bonus plan, excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans, 401K with contribution match, 3 weeks paid vacation, paid sick time off, 2 Insomnia personal wellness days, company laptop, commuter reimbursement, free cookies (of course) and so much more!

Using your past leadership experience, you will:

  • Develop and execute regional support strategies that achieve each store's financial, operational and customer-service goals, while thinking outside the box to address each store's unique strengths and challenges.
  • Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures.
  • Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers.


What we seek:

  • Minimum of 5 years of experience as multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries.
  • 2+ years of leadership experience in a customer service-oriented role.
  • An innate ability to build, hire and coach a diverse part-time hourly staff.
  • In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources).
  • Strong organizational, interpersonal and problem-solving skills.
  • Prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!


$90,000 - $95,000 a year

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