Director - Transplant Administration

Primary Location

Department

Shift

Schedule

Weekly Hours

FTE

Employee Status

*Expected Starting Pay Range

*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply.Annual pay may vary based on FTE status.

JOB RESPONSIBILITIES

• Project Management -Provide leadership for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with organizational strategy, commitments and goals. Define project scope, goals, deliverables and resource requirements. Define and manage the project budget. Develop project plans resource allocation, and timeline. Manage the day-to-day operational aspects of a project and scope. Direct assigned project team ensuring effective utilization of resources. Monitor project deliverables and report on progress of the project to all stakeholders.
• Financial Management -Overall accountability for the financial management functions for the department. Develop, implement, evaluate and manage the department's annual and capital budget to achieve the Divisional and Departmental objectives; establish internal controls for cash management; implement and maintain a process for financial controls and external financial audits; develop and implement accounts receivable management; analyze and monitor financial performance and report financial results to stakeholders; evaluate variances, determine underlying causes and identify, present, and implement proposed solutions; establish and monitor productivity metrics; ultimate accountability for compliance with organizational financial policies and procedures.
• Operations -Direct, establish and monitor business processes to ensure effective and efficient operations; direct clinical revenue cycle activities within the Division; design and monitor efficient patient flow patterns to maximize clinical and staff efficiency; develop and implement policies and procedures for improved utilization and operations; identify opportunities for improving cost through in-depth process and analysis and develop and offer recommendations to drive significant operational change; resolve issues directly, or in consultation with leadership concerning staffing, utilization of facilities, equipment and funds; develop and interpret policies and procedures for faculty and staff; and ensure that all policies are in conformance with Medical Center guidelines.
• Compliance -Sustain a working understanding of regulatory requirements and accreditation standards. Evaluate area of responsibility for compliance with regulatory and accreditation standards. Identify best practices as well as deficiencies to share with peers and make recommendations for improvement. Participate in the development of corrective action plans to guide needed and sustainable improvements. Ensure that compliance and readiness plans are current. Enhance relationships to promote interdisciplinary involvement and knowledge of compliance standards, status, and actions. Track laws, regulations and standards that may affect practice and policies. Work with direct reports to insure that needed changes are made by the effective date of any change(s) in requirements.
• People Planning -Coach and mentor personnel to enhance professional knowledge. Make job requirements and goals for each position clear to employees and provide sufficient training to achieve the desired level of competency. Oversee succession planning for key roles. Provide mentorship and development to direct and indirect reporting staff. Maintain accurate payroll records.

10+ direct/indirect reports or sole responsibility for more than one site/line of business.

1. Human Resource Management by coaching and mentoring personnel to enhance professional knowledge. Provide clear job requirements and orientation to support success.

a. Working with the employee on interpersonal challenges and challenges within the departments and hospital.

b. Day-to-day responsibilities:

i. Attend Organ Primary Director Meetings

ii. Lead for Operational Programs such as OmniLife, Liaison for Buckeye Organ Services, and other programs as they arise.

iii. Strategize and manage communication between hospital leadership, including AVP input when necessary.

2. Take the lead on Surveys for the programs: Joint Commission (Transplant Chapter), Organ Procurement and Transplant Network (OPTN) onsite and desk surveys, Centers for Medicare and Medicaid Services (CMS), Ohio Department of Health (ODH), and ODH Health Services Survey.

3. EPIC liaison between organ groups to operationalize the requests, avoiding duplication of requests and keeping priorities when regulatory. This will be in collaboration with the Clinical Program Director when it affects the transplant coordinators.

4. Direct, establish, and oversee business processes ensuring effective, efficient, and cost-saving practices through quality and regulatory direction.

5. Represent Transplant Administration with leadership, including multidisciplinary teams (social workers, nutrition therapy, pharmacy, living donation ILDA) to assure seamless transition of policy changes and updates to guidelines, personnel challenges, and education.

6. Work with all transplant RN coordinators, abdominal and thoracic transplant surgical services, and inpatient transplant departments to create programs and process improvements.

7. Maintain, develop, and implement all guidelines, policies, and procedures while improving utilization and operations.

8. Dotted line to all multidisciplinary employees in transplant services for education, mentoring, training, and evaluation in collaboration with the clinical director.

a. Biannual transplant education throughout the hospital for all associates that care for transplant candidates, recipients, and living donors (CMS Requirement).

9. Partner with the Senior BI lead for QAPI, SRTR, and identification of processes for improvement. This includes process improvement and program development to implement and continuously follow up on quality improvement and patient care.

Job Posting Description

The Transplant Services Director provides operational leadership and oversight across multidisciplinary solid organ transplant programs, with particular emphasis on regulatory compliance, accreditation readiness, quality improvement, and program development. This position partners with clinical and administrative leadership to ensure adherence to applicable transplant regulations, optimize operational processes, promote interdisciplinary collaboration, and support the delivery of high-quality patient care.

JOB QUALIFICATIONS

• Bachelor's degree in a related field
• 7+ years of work experience in a related job discipline OR equivalent combination of education and experience
• May require clinical license

Preferred Qualifications

Master's degree in nursing, healthcare administration, business administration, public health, or a related healthcare field preferred.

Five to seven years of progressive experience in clinical healthcare operations, program management, or healthcare administration preferred, ideally within a hospital or complex healthcare system.

Clinical education, training, or professional licensure preferred, particularly in nursing or another healthcare discipline.

Experience in solid organ transplantation, transplant program operations, or management of complex, multidisciplinary clinical programs strongly preferred.

Demonstrated knowledge of healthcare regulatory requirements, accreditation standards, and survey readiness, with preference for experience involving the Centers for Medicare & Medicaid Services (CMS), Organ Procurement and Transplantation Network (OPTN), and The Joint Commission.

Experience in healthcare quality improvement, performance monitoring, regulatory reporting, policy development, and implementation of corrective action plans preferred.

Previous leadership or supervisory experience, including collaboration with physicians, clinical staff, and multidisciplinary teams, preferred.

Experience with electronic health records, clinical information systems, and data-driven operational improvement preferred.

Relevant professional certifications in healthcare leadership, clinical practice, quality improvement, transplant coordination, or project management preferred.