What you'll doAs Director of Technical Program Management (TPM), you will serve as a strategic partner to Product and Engineering executive leadership, driving the operational engine behind our highest-priority technology investments. You will lead an organization of 8-10 high-performing Technical Program Managers responsible for orchestrating complex, cross-functional roadmaps from concept to global scale. In this role, you will establish the portfolio governance, operating model, and delivery frameworks that bridge Engineering, Product, Design, and Go-to-Market (GTM). You will shape pillar-level OKRs, optimize capital and headcount allocation, and ensure disciplined execution that accelerates business growth and system reliability.
This is a people manager role reporting to the VP, Technology Development & Business Operations.
Responsibility- Partner with Product and Engineering GVPs to translate multi-year business strategies into prioritized technical roadmaps, ensuring investments directly support corporate growth and revenue targets
- Serve as a trusted advisor on capacity planning, resource trade-offs, and dependency mapping across pillars
- Own the definition, tracking, and operational rigor of pillar-level OKRs, instilling shared accountability across Product, Engineering, and GTM
- Design, scale, and mature the governance framework and delivery operating model across Product and Engineering, establishing standards for technical execution, release readiness, and financial transparency
- Define portfolio health metrics, delivery KPIs, and operational dashboards to identify systemic bottlenecks and drive data-backed improvements across the software development lifecycle (SDLC)
- Enable teams to identify, escalate, and resolve technical, architectural, and schedule risks well before they impact delivery
- Lead, mentor, and inspire a distributed team of 8-12 TPMs, fostering an inclusive culture of high performance, accountability, and technical curiosity
- Champion the TPM discipline across the enterprise by establishing career progression frameworks, leveling criteria, evaluation benchmarks, and continuous learning programs
- Act as the primary conduit of operational truth for pillar initiatives, delivering crisp, transparent synthesis of portfolio performance, trade-offs, and critical escalations to C-suite and executive stakeholders
- Cultivate deep cross-organizational partnerships across Engineering, Product, Design, Finance, Legal, and GTM to eliminate silos, align dependencies, and ensure seamless go-to-market execution
Job DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bringBasic- Bachelor's degree in Computer Science, Engineering, or equivalent experience
- 12+ years of technical program management experience, including several years leading TPM or program management teams
- Experience directly managing complex, multi-year programs from inception through delivery
- Experience in both SaaS and enterprise environments
- Experience with Agile and Waterfall methodologies and the tools that support them (e.g., Jira, Asana, or similar)
- Experience building and scaling a PMO, portfolio governance, or operating model
Preferred- Experience leading teams of 10-15 program managers or Scrum teams
- Track record of leading large change-management efforts across multiple product and engineering organizations
- Ability to influence and communicate effectively at all levels, including executives and boards
- Technical fluency with architectures, platforms, and dependencies sufficient to challenge trade-offs with Engineering
- A roll-up-your-sleeves mindset and willingness to contribute directly to program outcomes
Wage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California:$212,100.00 - $342,650.00 base salary
This role is also eligible for the following:
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
