Title: Director Strategic Accounts Location: NYC Office, Hybrid The RoleWe are seeking a senior, strategic professional to own and grow a portfolio of Vim's most important accounts. This role is accountable for retention, expansion, and long-term partnership value.
You will own the strategic direction and commercial outcomes of each account, serving as the primary point of ownership with senior stakeholders at health plans, risk-bearing entities, and strategic partners. You will personally drive account strategy, renewals, and expansions, while working cross-functionally to ensure execution aligns with both customer priorities and Vim's broader business strategy.
The ideal candidate is commercially ambitious, strategically minded, and fluent in value-based healthcare, with the ability to operate effectively at both the executive and operational levels.
What you will do - Own the overall account strategy, commercial performance, and health of a defined portfolio of Vim's most strategic accounts, with accountability for retention, expansion, and long-term growth
- Build and maintain trusted executive relationships with senior leaders at customer organizations, serving as a strategic advisor and primary point of ownership for the partnership
- Drive renewals, expansions, cross-sell, and upsell opportunities by deeply understanding customer priorities, budgets, and decision-making processes, and by mapping Vim's capabilities to their strategic objectives
- Proactively identify and develop a strong pipeline of account-level growth opportunities, managing negotiations and closing renewals and expansions that support year-over-year revenue growth
- Lead cross-functional account teams, aligning internal stakeholders around clear priorities, success metrics, timelines, and ownership to deliver measurable outcomes for customers
- Partner closely with Product, Growth Strategy, Enterprise Success, Provider Engagement, and Delivery teams to ensure strong execution, high provider adoption, and increasing ROI for each account
- Maintain clear visibility into account performance, risks, and opportunities, and regularly report on account health, priorities, and blockers to executive leadership
- Navigate ambiguity and complexity with sound judgment, balancing customer needs, commercial goals, and Vim's broader company strategy
Who we are looking for - 5+ years of experience in commercial healthcare roles such as strategic account management, enterprise account management, partnerships, or related functions, ideally within a SaaS or technology-enabled business
- Direct experience working at the intersection of health plans, healthcare enterprises, and provider networks, with strong familiarity in value-based care, administrative simplification, or healthcare transformation initiatives
- Proven track record of owning and growing complex enterprise accounts, with demonstrated success driving retention and expansion against meaningful revenue targets (e.g., multi-million-dollar portfolios)
- Comfort engaging and influencing stakeholders across all levels of an organization, from C-suite executives to operational teams, and leading without formal authority
- Strong strategic thinking and business acumen, paired with the ability to execute rigorously and manage multiple complex initiatives in parallel
- Exceptional written and verbal communication skills, with the ability to synthesize complexity and drive alignment across internal and external teams
- Metrics-driven mindset with a bias toward accountability, outcomes, and continuous improvement
- Experience in enterprise SaaS sales or account ownership environments is a strong plus
- Ideally based in the NYC Tri-State area and able to work from Vim's NYC office on a hybrid schedule
What is Nice to Have- Experience working with international teams
- Experience in digital healthcare, healthcare information technology, or two-sided network businesses
Vim's Culture, Compensation, and Benefits Our employees are go-getters and bring "Vim and Vigor" to their everyday work life; they are expected to ask bold questions and work as a team towards the success of the company. We prioritize employee satisfaction through a comprehensive range of benefits designed to enhance work-life integration and foster a positive culture.
The target base salary for this role is between $180,000 - $220,000 per year (Compensation is influenced by a wide array of factors including but not limited to skill set, and level of experience)Additional compensation in the form of options, commission and/or bonus are dependent on the position offered - Vim offers a comprehensive benefits package including discretionary (unlimited) vacation time off; generous contribution to health care, dental, and vision insurance; and 401K program
- We embrace the hybrid work model, and we offer the flexibility of working several days from home, ensuring comfort and productivity
- Our dog-friendly policy recognizes the importance of furry companions in our lives
- Regular happy hours and team events provide opportunities for socializing and team bonding, while office wide lunches encourage camaraderie and collaboration
- At Vim we also provide unlimited flexible days off, our employees can manage their schedules according to personal needs, promoting overall well-being
- We embrace a growth mindset, and we encourage continuous learning and development, empowering employees to reach their full potential both personally and professionally
