Service SupportThis role manages coverage and support for the call center in support of future business growth, internal mobility, and consultant attrition. Operates as a technical/functional, subject matter expert in TRAC's call center operations. The Service Support role contributes in the design, implementation, and enhancement of software solutions leveraged by TRAC consultants. Provides and coordinates daily service support and on-going onboarding and training support for roles that deliver advise to participants by phone and/or Zoom.
Educational Requirements- University (Degree) Preferred
Work Experience- 5+ Years Required; 7+ Years Preferred
Physical Requirements- Physical Requirements: Sedentary Work
Career Level 8IC
Related Skills
Adaptability, Collaboration, Communication, Consultative Communication, Executive Presence, General Risk Management, Influence, Problem Solving, Program Management, Project Management, Relationship Management, Stakeholder Engagement
Anticipated Posting End Date:
2026-12-01
Base Pay Range: $102,000/yr - $145,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
_____________________________________________________________________________________________________