Job Description:Director of Selling Experience
YOU WILL BE: The Vice President, General Manager - Development Program prepares the Director of Selling Experience (DSE) via a series of critical touchpoints and milestones that provide insight into SFA culture, people, client experience and business ownership. You will lead the team of Sales Managers to create a high performance culture within the Women's Fifth Avenue Club. Whether it's overseeing the day-to-day operations or modeling clienteling behaviors, your work helps us deliver on the clients' highest expectations to build loyalty, drive sales, and enhance the customer experience.
WHAT YOU WILL DO:
- Participate in a six to eight month development program, providing a comprehensive understanding of SFA's leadership toolkit, which culminates in an annual summit to include presentations to and from our Executive Leadership Team.
- Directly oversee the Women's & Men's FAC Selling Managers (or Client Development Managers) and develop top talent leaders for promotion.
- Direct the team to create and execute private personal shopping experiences for the most discerning clients; including, but not limited to, individual styling sessions, trunk shows, curated events, and top client outreach activities.
- Drive the Saks clienteling culture and champion the use of technology to increase sales and enhance service.
- In partnership with the VP/GM, act as the Chief Merchant for the store to ensure the alignment of merchandise to local needs and opportunities.
- Oversee the day-to-day cost effective operations of the business based on budgets, sales and EBITDA targets.
- Coach leader accountability to manage performance effectively to improve the team while partnering with PBP team and Employee Relations Service Center.
- Serve as coach to the Management team to enhance the effectiveness of their leadership style and increase the engagement of their teams.
WHAT YOU WILL BRING:
- 100% open availability to relocate within the United States for additional assignments as a Director of Selling Experience, and/or future promotion to Vice President, General Manager.
- Minimum 5+ years of luxury retail management experience leading fast-paced, high retail sales volume environments.
- A respected and proven thought leader with a quantifiable track record of success in delivering results with a customer driven mindset within a large complex organization.
- Experience developing and leading clienteling culture (i.e. VIC loyalty programs, client events and experiences, store marketing initiatives, brand ambassadorship, etc.).
- Ability to develop, manage and motivate an elevated sales team to deliver best in class client experiences while driving company initiatives.
- Executive leadership presence with the ability to present/report business trends/financials.
- Proficiency in utilizing available technology (Google, Microsoft Office Suite is required).
- Flexible in scheduling as the business needs including evenings, weekends and holiday schedules.
YOUR LIFE AND CAREER AT SAKS GLOBAL:
- Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation.
- Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate.
- Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental).
- An amazing employee discount.
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application.
Salary Range $125,000 - $216,000*
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
