Minimum 2 years' security management experience in hotel operations
Luxury hotel experience preferred
University degree or College diploma in a related field preferred
Extensive experience in Loss Prevention and Life Safety Systems
Advanced First Aid and CPR training, certified trainer license preferred
Strong written, verbal, and interpersonal communication skills
Knowledge of surveillance equipment and electronic lock card systems
Responsibilities
Lead the Security team to enhance guest service and colleague satisfaction
Ensure compliance with all regulations, including OSHA and fire safety codes
Develop and coach the Safety and Security team for professional growth
Oversee the hotel's Fire Prevention Programs and Life Safety Systems
Train and maintain updated knowledge in Security and Health & Safety Programs
Manage Locking Systems and Key Control Programs
Evaluate and oversee the hotel's Loss Prevention Program
Liaise with Hotel Security and Law Enforcement Agencies
Assist in planning VIP and Special Events
Respond to emergencies and manage situations effectively
Oversee department budgeting and payroll processing
Investigate security incidents and manage follow-up actions
Benefits
Comprehensive Benefits Plan including medical, dental, and vision coverage
Employee Travel discounts on rooms, dining, and spa experiences at Accor Hotels worldwide
Learning programs through Academies to sharpen skills
Opportunities to engage in Corporate Social Responsibility activities
Recognition and Celebration activities
Full Job Description
Job Description
RESPONSIBILITIES:
Lead the Security team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies.
Ensure compliance with all federal, state, local and Brand regulations, including OSHA requirements and fire and life safety codes.
Consistent development, coaching and support of the Safety and Security team ensuring continuous professional growth
Evaluate, develop and oversee the hotel's Fire Prevention Programs and Life Safety Systems to include the monthly inspection of all fire extinguishers.
Train and develop Security and Health & Safety Programs throughout the hotel. Oversee and maintain updated knowledge in relevant Security equipment, systems, procedures and trends.
Oversee and administration of Locking Systems and Key Control Programs (Electronic and Manual)
Evaluate, develop and oversee the hotel's Loss Prevention Program and assist with Claims Management
Liaise with other Hotel Security and Law Enforcement Agencies, building cohesive relationships within the city
Assist in planning of VIP, Special Events and Dignitary visits as required.
Oversee the use of all security equipment, i.e. radios, cameras, printers, computers and electronic lock systems
Respond to emergencies and manage the situation
Oversee annual and monthly department budgeting and expense tracking
Coordinate team schedules and payroll processing for standard operations and special events.
Investigate all security incidents, complete detailed reports, and manage necessary follow-up actions
Qualifications
Minimum 2 years' previous security management experience in hotel operations
Luxury hotel experience preferred
University degree or College diploma in related field preferred
Extensive experience in Loss Prevention, Life Safety Systems, and Emergency First Aid
Previous fire training or equivalent experience
Advanced First Aid and CPR training, certified trainer license preferred
Previous claims management experience preferred
Strong written, verbal, and interpersonal communication capabilities with a high capacity for active listening.
Excellent time management and organizational skills
Knowledge of surveillance equipment
Knowledge of electronic lock card systems
Additional Information
Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Comprehensive Benefits - through our Benefit Plan including medical, dental and vision coverage, 401K, and more!
Employee Travel discounted rates on rooms, dining and spa experiences at Accor Hotels worldwide
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Recognition and Celebration activities
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift, lifting pushing and pulling up to 50lbs
Visa Requirements:
Applicants must be able to provide proof that they are legally able to work in the United States.
Salary Range: $90,000.00 - $105,000.00
About Accor
Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
