ResponsibilitiesBusiness Insights and Performance: Provide data-driven insights to accelerate sales performance across solution areas, support business planning and execution, and drive accountability through standardized reporting. Collaborate with Global Sales teams to address business intelligence needs, simplify tools, and consolidate reporting processes.
Sales Operations and Process Improvement: Drive operational excellence by promoting the adoption of Global Sales Operations Center services, standardizing processes, improving tool utilization, and identifying opportunities to enhance sales productivity and organizational effectiveness.
Segmentation Planning and Management: Lead fiscal year segmentation planning and execution aligned with Microsoft's commercial strategy. Partner with business leaders to provide recommendations, coordinate planning activities, identify risks and opportunities, and resolve operational escalations.
Territory Planning and Management: Lead fiscal year territory planning and manage in-year adjustments to optimize market coverage and align sales resources with business priorities. Collaborate with stakeholders to ensure execution aligns with Microsoft guidance, established timelines, and operational requirements.
Quota Distribution and Management: Lead quota distribution and in-year adjustments to support business performance and revenue growth. Leverage sales performance data to identify trends, recommend improvements, and collaborate with stakeholders to ensure effective quota planning and execution.
Capability Development and Collaboration: Identify opportunities to strengthen team capabilities through training, knowledge sharing, and professional development. Promote cross-functional collaboration, peer learning, and continuous improvement across the global Sales Operations community.
Compliance and Accountability: Demonstrate Microsoft's values of respect, integrity, and accountability while supporting adherence to company policies, processes, and the Trust Code. Proactively identify operational risks, escalate concerns appropriately, and promote responsible business practices.
- Embody our culture and values
QualificationsRequired Qualifications:- Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 10+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field OR equivalent experience.
Preferred Qualifications:- Master's Degree in Business Administration, Organizational Design, or related field. OR Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 12+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
- 11+ years of experience applying analytical thinking and creative problem-solving in dynamic environments, with demonstrated ability to prioritize and adapt to evolving business needs OR equivalent experience.
- Experience managing and collaborating with vendor and partner teams, including establishing expectations, defining scope and service-level agreements, overseeing deliverables and quality, and driving accountability across domestic, international, and outsourced operating models
- Experience supporting the small and medium-sized business segment, including sales operations, segmentation, territory and coverage planning, and scaled or high-volume engagement models. Understanding of customer needs, purchasing behaviors, business economics, and the partner ecosystem supporting this segment
Sales Operations IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
