Motive

Director, Readiness & Customer Education

Motive • $208K — $299K *
US-AnywhereRemote in United States
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in sales enablement, particularly in fast-growing SaaS companies with 5,000+ employees.
  • Genuine passion for onboarding and employee experience, viewing career transitions as key to culture and performance.
  • Proven track record in building accountability systems for large-scale projects.
  • Experience managing people managers on a similarly sized team.
  • Hands-on experience with AI-powered enablement tools, demonstrating a builder mindset.
  • Fluent in established sales methodologies and capable of aligning them with proprietary methods.
  • Experience implementing formal measurement frameworks in training programs.

Responsibilities

  • Define key performance metrics like time-to-productivity and ramp-to-quota for GTM enablement.
  • Collaborate with Sales Ops and leadership to connect training programs to business outcomes.
  • Regularly report progress to executives, justifying resource needs when necessary.
  • Build a unified internship program with a consistent experience across GTM functions.
  • Iterate on onboarding training tailored to specific role and regional needs.
  • Formalize a clear support path from onboarding to full productivity over initial months.
  • Expand existing bridge programs, preparing top performers for advanced roles.

Benefits

  • Health, pharmacy, optical, and dental care benefits.
  • Paid time off and sick leave.
  • Short-term and long-term disability coverage.
  • Life insurance.
  • 401k contribution.
Full Job Description
About the Role:

This role sits at the center of what makes Motive a great place to work: real investment in our people. Whether it's an intern finishing school, a new GTM hire, or a tenured performer moving up the ranks, this role leads the team that makes those career transitions the best possible experience - and turns them into measurable business impact.

As Global Director, Role Readiness, you'll own and scale Motive's longer-form enablement portfolio across GTM (Sales, Sales Development, Sales Engineering, Customer Success): internship, onboarding, bridge programs, and the month two through month six ramp journey. You'll lead a team of 11, including people managers, and be accountable for GTM team member's experience and how fast they reach full productivity.
What You'll Do:
  • Define the metrics that matter most across the portfolio (e.g., time-to-productivity, ramp-to-quota, promotion/bridge success rate) and hold the team to clear targets.
  • Partner with Sales Ops and Sales leadership on attribution models connecting onboarding and ramp programs to pipeline, quota attainment, and retention.
  • Regularly report progress and success metrics to executive leadership, with clear business justification for additional resources when needed.
  • Build and launch a unified internship program from the ground up - one shared framework spanning multiple GTM functions, with standardized intake, a common intern experience, and a capstone-based path to full-time conversion, replacing today's fragmented, function-by-function approach.
  • Iterate on our role-based Onboarding training tracks across GTM roles, tailored to regional, segment-, and role-specific needs within our global curriculum.
  • Own the month-two-through-month-six ramp journey, formalizing a clear, supported path from "onboarded" to "fully productive" through live sessions, self-paced learning, and hands-on practice.
  • Expand and oversee existing bridge programs (e.g., SDR to AE, AE to higher-level AE) that prepare top performers for advanced roles
  • Lead and coach a team of 11, including people managers, building a culture of ownership and follow-through - you ensure priorities cascade from leadership through to execution.
  • Build systems for accountability: clear owners, deadlines, and status visibility across every program.
  • Partner with Product, Marketing, Sales Operations, Finance, and Legal to keep training curricula comprehensive, current, and well-resourced.
What We're Looking For:
  • 7+ years in sales enablement, including scaling onboarding/ramp programs at a fast-growing SaaS company (5,000+ employees preferred); offshore team/BPO management a plus.
  • Genuine passion for new hire onboarding and employee experience - you see career transitions as a lever for culture, retention, and performance.
  • Proven ability to build accountability systems at scale, ensuring priorities cascade from leadership to execution.
  • Experience leading people managers, not just ICs, on a team of similar size.
  • Hands-on experience building AI-powered enablement tools (e.g., dashboards, roleplay simulators) - a builder, not just an administrator.
  • Fluency in established sales methodologies (e.g., Sandler, Command of the Message, MEDDPICC) and the ability to align them with Motive's proprietary methodology.
  • Experience applying formal measurement frameworks (e.g., the Kirkpatrick Model) to certification and training programs.
  • Strong ability to translate complex ideas into curriculum and how sales professionals learn best.
  • Experience running global enablement programs across diverse markets, segments, and roles.
  • Expert communicator who builds relationships and influences stakeholders at all levels.


Pay Transparency
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.

The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role, the compensation ranges are:

San Francisco, California

$239,000-$299,000 USD

U.S. metropolitan areas: Los Angeles, San Diego, New York City Area, Seattle, Washington D.C.

$229,000-$286,000 USD

Other locations in the United States

$208,000-$260,000 USD

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

About Motive

Motive is a software company that provides cloud-based solutions for the automotive industry. The company's products include customer relationship management (CRM) software, sales and service applications, and data analytics tools. Motive was founded in 2003 and is headquartered in Emeryville, California. The company has a strong focus on innovation and has received numerous awards for its products and services. Motive has a small team of around 200 employees and is privately held.
Learn more about Motive
Size
200 employees
Industry

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