Marriott International

Director, Property Experience & Salesforce Solutions

Marriott International$145K — $175K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Over 5 years of Salesforce development and support experience, focusing on enterprise-scale platforms.
  • Deep expertise and certification in Salesforce administration and development, especially in security controls and data governance.
  • Hands-on experience with modern web technologies and enterprise integration concepts for solution design.
  • Advanced proficiency in integrating Salesforce with cloud services, APIs, and event-driven architectures, coupled with SAFe Agile experience.
  • Practical knowledge of DevOps tools to promote operational excellence and continuous improvement.
  • Ability to establish platform standards and integration patterns through cross-team collaboration.
  • Strong prioritization and execution skills in high-pressure situations.

Responsibilities

  • Provide technical leadership for a team of Salesforce developers and architects, setting clear engineering expectations.
  • Lead solution architecture by translating requirements into Salesforce designs.
  • Own solution estimation, sizing, and delivery planning with clear timelines.
  • Guide build decisions through assessing requirements with a focus on speed and quality.
  • Establish technical governance by approving architecture and release plans.
  • Define and enforce Salesforce engineering standards across the team.
  • Prioritize and manage execution across multiple initiatives, ensuring timely delivery.

Benefits

  • Opportunity to lead one of Marriott's largest Salesforce platforms.
  • Collaborative environment with business and global technology teams.
  • Focus on privacy and security in implementations.
  • Involvement in large-scale initiatives and geographic diversity in teams.
  • Possibility to work with the latest cloud services and Salesforce features.
  • Opportunity to influence technical direction and evaluation of emerging technologies.
Full Job Description
Job Description

JOB SUMMARY

We are seeking a dynamic, hands-on technical leader to join our Property Experience & Salesforce Engineering leadership team. The Director serves as the technical lead for one of Marriott's largest Salesforce platforms, leading an engineering team responsible for the architecture, design, and delivery of scalable services and solutions. This role partners closely with Global Technology and business teams to deliver secure, resilient implementations. The Director drives complex Salesforce Service Cloud programs and enterprise integrations across the Marriott ecosystem, with a strong focus on privacy and security controls, platform performance, and reliability.

Required:

  • Over 5 years of experience in Salesforce development and support, with a proven track record overseeing the privacy, security, and performance of enterprise-scale, complex Salesforce platforms.


  • Deep expertise and certification in Salesforce administration and development, including security controls, standard objects, reporting and dashboards, Knowledge management, data governance, and sandbox environments.


  • Hands-on experience with modern web technologies (e.g., JavaScript, HTML5, CSS, JSON) and enterprise integration concepts, used to guide solution design, integration strategy, and technical trade-offs.


  • Advanced proficiency integrating Salesforce with cloud-based services, including AWS-hosted systems, APIs, and event-driven or asynchronous architectures ensuring secure and reliable data exchange. Extensive background in SAFe Agile methodologies, large-scale initiatives and managing geographically distributed teams.


  • Hands-on experience with DevOps tools such as Git, JIRA, Jenkins, and Dynatrace to drive continuous improvement and operational excellence.


  • Demonstrated ability to effectively partner across engineering, product, and enterprise teams to establish platform standards, reusable frameworks, integration patterns, and architectural guardrails that ensure consistent delivery at scale.


  • Proven ability to prioritize and execute tasks effectively in high-pressure environments.


  • Exceptional verbal and written communication skills, with the ability to convey complex technical concepts in clear, business-friendly language.


Preferred:

  • People-management experience, including leading, coaching, and developing teams.


  • Solid understanding of the hospitality industry, including service requirements, operational culture, and client expectations.


  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action


  • Prior experience as an Enterprise or Solution Architect.


  • Working knowledge of AI/ML services (Salesforce or cloud-based) and their application to service operations, associate productivity, and platform optimization.


  • Demonstrated ability to evaluate emerging technologies, lead proofs of concept, and guide adoption into governed, enterprise-ready solutions.


CORE WORK ACTIVTIES

  • Provide technical leadership for a team of Salesforce developers and architects, setting engineering expectations and coaching best practices.


  • Lead solution architecture and translate business and technical requirements into well-architected Salesforce designs.


  • Own solution estimation, sizing, and delivery planning, providing clear level-of-effort and timeline recommendations.


  • Guide build decisions by evaluating requirements and determining the right approach (configuration, automation, or custom development) to balance speed, quality, and maintainability.


  • Establish technical governance and quality gates by reviewing and approving architecture/design artifacts, code, test strategy, and release plans.


  • Define and enforce Salesforce engineering standards, patterns, and delivery methodologies across the team and partners.


  • Lead execution across multiple initiatives by prioritizing work, managing dependencies, and ensuring delivery within agreed scope, timelines, and budgets.


  • Set technical direction by staying current on Salesforce capabilities and evaluating new features, products, and architectural patterns for adoption.


About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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