Job summary

The Director, Digital Product Management, owns the end-to-end product vision, strategy, and delivery for the technology platforms that power the 7-Eleven store. This leader is accountable for the full experience across our Retail Information System (RIS), back-office capabilities (7BOSS), operations innovation tooling, and the broader portfolio of in-store digital systems — ensuring every capability we ship makes it simpler and faster for franchisees and store associates to run a great store.

This is a highly visible, cross-functional role that sits at the intersection of Digital, Operations, Merchandising, and Technology. The Director translates enterprise strategy and frontline needs into a clear, prioritized roadmap, and drives it from concept through adoption. Success is measured not by features delivered, but by the operational outcomes they create reduced labor burden in the store, faster and more accurate execution, higher franchisee satisfaction, and measurable business impact at scale across thousands of locations.

The role leads a team of product managers and partners closely with engineering, design, UX research, and field operations to build a modern, scalable store systems platform — modernizing legacy capabilities while introducing new ones. The Director is expected to be the enterprise voice of the store: deeply grounded in how stores actually operate, rigorous about evidence and data, and persuasive with senior leadership on where to invest, what to retire, and how to sequence change so the field can absorb it.

KEY DUTIES AND RESPONSIBILITES

• Look across product teams and feature sets with a focus on alignment and dependencies.

• Sets the overall product vision and strategies for the enterprise product by gaining a thorough understanding of customer and associate needs, both existing and potential, and using that knowledge to provide 7-Eleven customers and associates with an unparalleled shopping experience.

• Drives growth for the business by applying domain expertise to provide thought leadership and translating vision into action.

• Collaborates across the enterprise to create alignment between products in order to provide a seamless user experience.

• Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the enterprise roadmap, and based on prioritization allocates funding across the products.

• Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features and continually makes recommendations and refinements to the product based on learnings.

• Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner.

• Participates in and influences development of technology roadmaps across the enterprise.

• Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives.

• Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end user priorities.

• Understands enterprise goals and KPIs to ensure value is delivered against them.

• Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial and technical goals.

• Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs.

• Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise.

• Reviews and analyzes product metrics to inform strategic and tactical product decisions.

• Make suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics.

• Provides leadership, mentoring and coaching to Product Managers.

• Attracts, retains and develops top talent to build a world class Product Management Team.

• Conduct annual and mid-year reviews, reviewing individual development plans and providing performance feedback.

• Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.

• Acts as a proponent of modern software development practices.

• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.

• Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.

• Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience.

• Guides more junior team members in strategy, alignment, analysis and execution tasks.

• Participates in and contributes to learning activities around modern software design and development core practices.

Experience

• 10+ years of experience in product management, with a strong background in consumer-facing and internal platforms.

• Proven success delivering products in retail tech domains (eCommerce, wallets, mobile apps, delivery services).

• Experience with store technology and back-office systems is a strong plus.

• Demonstrated ability to lead and grow cross-functional teams with direct and indirect reporting lines.

• Strong understanding of customer-centric design, UX research, and agile delivery methodologies.

• Familiarity with data tools and analytics for decision-making.

Key Skills Required

• Brick-and-Mortar Experience is highly desired: Understanding of the retail spaces including Point of Sales, Back Office, Associate Enablement and Store Insights

• Digital Experiences for Customers & Store Employees: Digital retail platforms, omnichannel strategies, and customer experience.

• Product Management Excellence: Proven track record in product strategy, roadmap development, and lifecycle management.

• Agile & Lean Methodologies: Hands-on experience with agile development, scrum, and lean startup principles.

• Data-Driven Decision Making: Ability to leverage analytics, A/B testing, and customer insights for product decisions.

• Stakeholder Management: Exceptional communication and interpersonal skills for managing senior leadership and cross-functional teams.

• Team Leadership: Experience building and leading high-performing product teams at scale.

• Change Management: Ability to drive organizational change and digital transformation.

• Problem-Solving: Strong analytical and creative problem-solving skills for complex business challenges.

• Experience with product discovery frameworks (Design Thinking, etc).

• Exposure to modern tools for roadmap planning, experimentation, and user feedback management.

• Exposure to a Franchising model is highly desired.

Education

Bachelor’sdegree required; concentration in Business, Technology, or a related field preferred. MBA or other advanced degree is a plus.

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