Central Ohio Primary Care is seeking a full time Director, Payor Contracting at our central business office in Westerville, OH. The Director, Payor Contracting, is responsible for leading rate negotiations and managing payor relationships across commercial, Medicare Advantage, and Medicaid managed care lines of business on behalf of COPC. This position is responsible for the contract execution, implementation, quality control, auditing, and issue resolution processes that support accurate, competitive, and properly designed and executed payor agreements This position negotiates and manages both fee-for-service and value-based care (VBC) agreements, including shared savings, risk, and quality incentive arrangements, and partners closely with COPC's Clinical Quality and Population Health teams to ensure VBC terms are clinically achievable, appropriately resourced, and aligned with organizational quality performance capabilities. Additionally, this role is charged with building and maintaining strong strategic relationships with payor representatives, executives, and internal stakeholders to ensure alignment with COPC goals and objectives.

POSITION(S) SUPERVISED: N/A

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lead end-to-end rate negotiations with commercial, Medicare Advantage, and Medicaid managed care payors, from strategy development through final execution, serving as the organization's primary point of contact and lead negotiator with health plan representatives; assess and defend rate proposals using market benchmarking and financial impact analysis; draft, redline, and finalize contract language in coordination with legal and operational leadership.
• Review payor contracts, amendments, and fee schedules for accuracy prior to execution, and maintain a centralized, up-to-date contract repository with correct effective dates and rate terms.
• Maintain ongoing collaboration with the quality team throughout the contract term to monitor performance against VBC benchmarks, flag misalignment early, and inform renegotiation strategy at renewal.
• Investigate discrepancies in efficiency and utilization metrics (e.g., cost per episode, ED/inpatient utilization, resource use trends) tied to VBC contract performance; prepare clear reports summarizing findings and trends for review by clinical and quality leadership.
• Build and maintain financial models to evaluate proposed rates and reimbursement terms against current and projected patient volumes; prepare rate comparisons, payor scorecards, and performance dashboards for leadership.
• Build and maintain financial models that incorporate quality bonus/withhold structures, shared savings/risk corridors, and Star Ratings-linked incentives.
• Serve as the point of escalation for payor-related issues; log, categorize, and monitor issues through resolution, and provide leadership with regular status updates on open issues, trends, and resolution timelines.
• Perform periodic quality checks on fee schedules loaded into claims and billing systems to confirm alignment with executed contract terms and establish standardized workflows to reduce contract data errors.
• Conduct routine audits of paid claims against contracted rates to identify discrepancies, recover underpayments, and validate that payor configurations in internal systems reflect current contract terms.
• Partner with billing and revenue cycle teams to audit denial trends tied to contract terms, document audit findings, and recommend corrective actions.
• Analyze payor claims, reimbursement, and utilization data to identify rate trends, underpayments, and opportunities to strengthen contract terms across the payor portfolio.
• Additional duties as assigned.

QUALIFICATIONS:

A. Education, Licensures & Certifications

Required: Bachelor's Degree in Business, Finance, Healthcare Administration or other related discipline.

Required: Minimum of seven (7) years' progressive experience in payor contracting or managed care, including a demonstrated track record of leading and closing rate negotiations with commercial and government payors.

B. Knowledge, Skills & Abilities
• Superior negotiation skills with a demonstrated track record of securing favorable reimbursement terms with commercial and government payors.
• Experience negotiating risk arrangements: shared savings, full/partial cap, MA percent-of-premium, quality withholds
• Familiarity with ACO REACH/LEAD/MSSP, HCC risk adjustment, Stars/HEDIS gap closure economics
• Ability to model downside risk exposure before signing
• Strong financial and analytical acumen.
• Excellent organizational skills and ability to develop processes and follow up.
• Ability to work independently and in a team environment; and leading by example.
• Ability to evaluate and analyze reimbursement and claims data to identify viable, cost-effective contracting strategies and rate improvement opportunities.
• Ability to multi-task, prioritize, manage time effectively and respond timely.
• Ability to demonstrate a high level of confidentiality.
• Excellent computer skills, including experience with Microsoft Office programs (Word, PowerPoint, Excel, Teams) and claims/billing systems, preferably Epic.