Director of Technology and Data

Position Summary

The Director of Technology & Data serves as the operational leader of CHSofNJ's technology infrastructure, data systems, and reporting functions. The position is responsible for ensuring the organization's technology environment is secure, reliable, and positioned to support effective service delivery, funder accountability, organizational learning, and data-driven decision-making.

Working closely with the Chief Operating Officer, the Director leads technology strategy, vendor management, EHR administration, data governance, reporting, cybersecurity, and system improvement initiatives. This role is responsible for building the systems, standards, and infrastructure that enable CHSofNJ to operate effectively today while positioning the organization for future growth and innovation.

While the COO establishes organizational priorities and strategic direction, the Director of Technology & Data leads the execution of CHSofNJ's technology, data, and reporting functions.

This is not a Remote Position - Must be able to work on-site.

Salary: $90,000 - $105,000 Per Year

CHSofNJ Benefits: Medical, Dental, Vision, FSA, Life/LTD, 403(b), PTO

Essential Responsibilities

Technology Infrastructure & Systems

• Oversee CHSofNJ's technology environment, including hardware, software, telecommunications, and third-party platforms.
• Direct the agency's relationship with its managed service provider (MSP), establishing priorities, monitoring performance, and serving as the primary escalation point.
• Lead technology projects, system upgrades, migrations, and infrastructure improvements.
• Ensure the organization maintains a secure technology environment aligned with regulatory, cybersecurity, and privacy requirements.
• Assume responsibility for HIPAA Security Officer functions following successful completion of the probationary period (the COO holds this designation until the transition).

Data Management & Reporting

• Serve as administrator of the agency's electronic health record (EHR) and related data systems.
• Establish and maintain standards for data quality, system usage, and data governance.
• Produce accurate and timely reporting for funders, licensing bodies, executive leadership, and the Board of Trustees.
• Develop reporting tools, dashboards, and processes that improve accessibility and consistency of organizational data.
• Translate data into meaningful information that supports decision-making and organizational learning.

Data Strategy & Organizational Improvement

• Partner with leadership to strengthen CHSofNJ's data-driven culture.
• Identify opportunities to improve data collection, reporting, workflow efficiency, and organizational performance.
• Support the development and monitoring of meaningful organizational and program-level performance metrics.
• Promote technology solutions that improve service delivery, compliance, reporting, and operational effectiveness.
• Partner with the COO to shape and implement the agency's approach to responsible AI adoption, providing recommendations on tools, use cases, governance, and safeguards.

Leadership & Team Management

• Supervise and develop the IT Technician.
• Establish clear priorities, goals, and performance expectations.
• Foster collaboration among technology, quality improvement, compliance, program, and administrative functions.
• Promote a culture of customer service, accountability, innovation, and continuous improvement.

Organizational Partnership

• Partner closely with the Quality Assurance/Quality Improvement Program Administrator, a peer role reporting to the COO, to ensure technology and data systems support compliance, accreditation, critical incident reporting, training, outcomes measurement, and quality improvement efforts.
• Provide technical support and system administration for the agency's Learning Management System (LMS) in coordination with the QA/QI Program Administrator, who owns training content and compliance requirements.
• Collaborate with agency leaders to align technology investments with organizational priorities.
• Serve as a strategic advisor to the COO on technology, cybersecurity, reporting, data governance, and system improvement opportunities.

Qualifications

Required

• Bachelor's degree or equivalent combination of education and experience.
• 10 or more years' experience working in the technology and data sector
• Experience administering complex databases, EHR systems, or case management platforms.
• Experience producing and analyzing data for executive leadership, funders, licensing bodies, or governing boards.
• Experience managing technology vendors and external service providers.
• Strong analytical, presentation, and problem-solving skills.
• Experience leading technology, reporting, or data management initiatives.

Preferred

• Master's degree or equivalent experience.
• Experience in nonprofit, healthcare, human services, behavioral health, foster care, adoption, or child welfare settings.
• Supervisory experience.
• Experience supporting continuous quality improvement initiatives.
• Experience implementing organizational reporting systems, dashboards, or data governance frameworks.

What We're Looking For

• A systems thinker who connects technology, data, and organizational performance.
• A leader who builds infrastructure that supports mission delivery.
• A strategic problem solver who can translate complex technology and data into actionable insights.
• A collaborative professional who develops people, processes, and systems.
• A technology leader who values security, reliability, and continuous improvement.
• Someone committed to strengthening the long-term operational capacity of CHSofNJ.

Success in This Role

Success will be measured by:

• Reliable and secure technology infrastructure.
• Improved data integrity and system utilization.
• Accurate and timely reporting for internal and external stakeholders.
• Strong vendor management and project execution.
• Increased organizational use of data for decision-making.
• Increased staff utilization and adoption of agency technology systems.
• Effective supervision and development of technology staff.
• Successful implementation of technology and reporting improvements.
• Strong cybersecurity, HIPAA, and data governance practices.
• Increased organizational capacity through technology and data innovation.

The Director of Technology & Data transforms information into insight while strengthening the systems that support CHSofNJ's mission and future.

This job description is intended to describe the essential functions and qualifications; however it is not an exhaustive statement of all duties and responsibilities. Management reserves the rights to modify, add, or remove duties from particular jobs and to assign other duties as necessary. This is not a contract of employment.

Monday to Friday
35 Hours per week