Bachelor's degree in Information Systems, Computer Science, Business Administration, Organizational Leadership, or related field; equivalent experience considered
8+ years of progressive leadership experience in technology adoption and digital transformation
Experience coaching managers and leading cross-functional initiatives
Proven track record in technology adoption, data governance, and analytics
Strong skills in communication, facilitation, and project leadership
Ability to convey technical concepts to diverse audiences
Responsibilities
Lead technology adoption and change initiatives to integrate tools into daily operations
Collaborate with HR and operational leaders to enhance digital skills and responsible technology use
Develop tailored communication and training strategies for varying proficiency levels
Measure user experience and adoption, adjusting strategies to maximize technology value
Coordinate data governance and analytics across business applications
Ensure accuracy and security of dashboards and reports used in leadership routines
Manage technology programs, aligning them with organizational strategy and mission
Benefits
Full benefits package including medical, dental, vision, and life insurance
403(b) retirement savings plan
17 days of PTO in the first year plus 12 paid holidays
Short- and long-term disability insurance
Full Job Description
We Offer:
Starting annual salary of $110,000-130,000, depending on experience, skills, and knowledge
Full benefits package: Medical, dental, vision, HRA, FSA, life insurance, short- and long-term disability insurance
403(b) retirement savings plan
17 days of PTO your first year + 12 paid holidays
What You'll Do - KeyResponsibilities:
Drive Technology Adoption & Change
Lead adoption and change efforts so tools and practices become part of everyday work
Partner with HR, Learning & Development, Marketing & Communications, supervisors, and operational leaders to build digital and data skills and reinforce responsible use
Develop practical communication, training, and feedback approaches for team members with varying levels of technology and data proficiency
Measure adoption and user experience, identify barriers, and adjust approaches, so technology investments produce sustained organizational value
Lead Data Governance, Analytics & Business Intelligence
Coordinate data from Penn-Mar's business applications into a governed business intelligence platform
Lead data governance operations, including ownership, stewardship, definitions, data quality, official sources, reporting standards, access, and issue follow-through
Ensure dashboards and reports are accurate, secure, understandable, and used in leadership and departmental routines
Work with data owners and subject matter experts to define questions, requirements, KPIs, validation, refresh schedules, and success measures; build data literacy and reduce conflicting or manual reports
Advance Technology Programs & Transformation
Guide and coach managers responsible for enterprise applications and enabling technology while preserving their authority over daily delivery
Connect program priorities to Penn-Mar's strategy and mission; identify dependencies, barriers, decisions, and resource needs
Coordinate technology adoption, data and analytics, applications, enabling technology, automation, and other digital transformation initiatives
Support the advancement of person-centered enabling technology that promotes independence, choice, safety, connection, and quality of life for the people Penn-Mar supports
Bachelor's degree in Information Systems, Computer Science, Business Administration, Organizational Leadership, or a related field; equivalent education, certifications, and experience will be considered
8+ years of progressive leadership experience across technology adoption, organizational change, enterprise applications, data and analytics, enabling technology, or digital transformation
Experience coaching managers, leading cross-functional initiatives, and aligning multiple programs around shared organizational goals
Experience leading technology adoption, communication, training, workforce enablement, data governance, reporting, analytics, or enterprise data initiatives
Ability to explain technology, data, privacy, and security expectations in practical terms for technical and nontechnical audiences
Preferred Qualifications:
Master's degree in a related field
Experience in human services, healthcare, education, or the nonprofit sector
Experience supporting a distributed, hybrid, mobile, or BYOD workforce
Experience supporting person-centered technology, assistive or enabling technology, digital inclusion, or technology-enabled services
Familiarity with HIPAA/HITECH, privacy and security requirements, Microsoft 265, cloud platforms, Power BI or comparable analytics platforms, enterprise applications, and project portfolio tools
Commitment to person-centered services, inclusion, digital access, collaboration, and Penn-Mar's Mission, Vision, and Values
