Director of Talent Operations - Human Resources (6127)Sign-On BonusTake advantage of our new sign-on bonus! Center for Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $500 sign-on bonus.
Location: Voorhees, NJ (Hybird)
Job Type/Status: Full Time
Salary Range: $80,000 to $82,000 per year
Position SummaryThe Director, Talent Operations leads the agency's end-to-end candidate-to-new-hire operating model across Center For Family Services. Reporting to the Vice President of Human Resources, this position directs recruitment, candidate experience, hiring-manager enablement, pre-employment requirements, onboarding, talent compliance, and related analytics and continuous improvement.
Duties and Responsibilities:Recruitment Strategy and Operations
- Contribute to establishing, then leading the agency recruitment strategy, service model, workflows, service expectations, and escalation standards.
- Direct recruitment activity for open, aging, priority, high-volume, and hard-to-fill positions; ensure documented interventions and follow-through.
- Lead sourcing strategy, recruitment advertising, career fairs, institutional partnerships, community outreach, talent pipelines, and other candidate-generation initiatives.
- Monitor applicant flow, posting performance, vacancy aging, source effectiveness, offer outcomes, and recruitment expense; adjust strategies based on results.
- Ensure timely, professional candidate communication and consistent movement through screening, interviews, decisions, offers, and pre-employment transition.
Hiring-Manager Partnership and Candidate Experience
- Advise hiring managers on role intake, sourcing strategy, applicant review, structured interviewing, selection, candidate communication, and lawful hiring practices.
- Develop standardized hiring tools, guides, training, dashboards, and alerts that improve manager capability and accountability.
- Establish candidate-experience standards and feedback methods; identify and resolve recurring breakdowns across hiring stages.
- Escalate delayed actions, inconsistent practices, resource needs, and systemic barriers that place staffing outcomes or candidate experience at risk.
Onboarding and Talent Compliance
- Lead the end-to-end onboarding process and ensure timely completion of background checks, credentials, medical clearances, I-9 requirements, personnel records, and other pre-employment requirements.
- Maintain consistent onboarding practices and timelines across programs while addressing role-specific, contractual, licensing, and regulatory requirements.
- Ensure new hires receive clear, timely information and are ready for orientation and program start dates.
- Lead HR support for onboarding and personnel-file audits; maintain documentation, corrective-action tracking, and audit readiness.
- Oversee vendor relationships involving recruitment, background screening, onboarding, credentials, and related technology.
Data, Technology, and Continuous Improvement
- Produce accurate dashboards and trend reports on postings, aging, stage time, applicant flow, qualified-candidate volume, offers, sources, onboarding readiness, compliance, and early new-hire outcomes.
- Serve as functional owner for recruitment-to-onboarding workflows within the HRIS/ATS, including UKG future-state design, testing, controls, reporting, and adoption.
- Document processes, decision rights, service levels, and quality controls; identify and remove bottlenecks and failed handoffs.
- Connect hiring and onboarding data with early retention and quality indicators to strengthen decision-making and continuous improvement.
Team Leadership
- Lead, coach, develop, and hold accountable the Recruitment Specialist, Onboarding Specialists, and HR Generalist supporting talent and compliance.
- Set clear priorities, balance workload, monitor performance, build capability, and promote collaboration and service excellence.
- Create effective coverage, documentation, cross-training, and succession practices within the Talent Operations team.
QualificationsRequired
- Bachelor's degree in Human Resources, Business Administration, Talent Management, or a related field OR equivalent relevant work experience.
- At least seven years of progressive HR, talent acquisition, onboarding, or compliance experience, including at least three years of leadership responsibility.
- Demonstrated experience improving recruitment and onboarding processes in a high-volume, multi-site, or decentralized organization.
- Working knowledge of lawful hiring, I-9, background screening, credentialing, onboarding, records, and related employment-compliance requirements.
- Experience using an ATS/HRIS, recruitment platforms, metrics, dashboards, and process-improvement methods.
- Strong leadership, project management, consulting, analytical, vendor-management, and communication skills.
- Ability and willingness to travel periodically to program and recruitment locations.
Preferred
- HR or talent-acquisition certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, or related credential.
- Experience in nonprofit, social services, behavioral health, healthcare, residential, or another regulated and mission-driven environment.
- Experience implementing or optimizing an ATS/HRIS and leading change across hiring and onboarding workflows.
- Experience developing educational, workforce, community, and professional recruitment partnerships.
- Bilingual capability relevant to the workforce is a plus.
Benefits:At the Center for Family Services, our employees are our greatest resource, and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*
- Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
- 401k Plan
- Medical insurance plan options
- Dental & Vision Insurance
- Prescription Insurance
- Life Insurance
- Flexible Spending Accounts
- Health & Wellness Activities
- Ongoing Training & Professional Development Opportunities
- Opportunity for advancement
