About the location:Sensei Lāna'i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna'i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one's greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths - Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique - itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort's 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.
DIRECTOR OF SPA & WELLNESS
Four Seasons Resort Lana'i at Ko'ele is looking for visionary leaders who are passionate about creating exceptional guest and employee experiences, inspiring teams to achieve excellence, and embodying the Golden Rule in every interaction.
The Director of Spa & Wellness provides strategic leadership for all spa, wellness, fitness, and retail operations, ensuring a cohesive luxury wellness experience that reflects the spa's vision and standards. This role drives team development, guest satisfaction, innovation, and operational excellence while fostering a positive team culture, managing financial performance, and identifying opportunities for growth through industry trends, creative programming, and sound business practices. Responsibilities include, but are not limited to:
- Provide strategic leadership for all Spa, Wellness, Fitness, and Retail operations, including team recruitment, training, development, performance management, succession planning, budgeting, and long-range operational planning.
- Manage departmental financial performance through effective labor planning, budgeting, forecasting, inventory management, purchasing, and expense control while identifying opportunities to drive revenue growth and operational efficiency.
- Develop and implement creative business strategies, wellness programming, and revenue-generating initiatives that enhance profitability and guest satisfaction.
- Analyze operational and financial results, prepare performance reports, and provide recommendations for annual operating and capital budgets.
- Maintain a visible leadership presence within the operation, building strong relationships with guests, team members, and key stakeholders while fostering guest loyalty and repeat visitation.
- Develop, maintain, and evolve the spa concept, wellness philosophy, treatment offerings, fitness programming, retail strategy, and service standards to ensure alignment with brand objectives and guest expectations.
- Foster a positive, engaged, and high-performing team culture through leadership, coaching, recognition, and ongoing professional development.
- Monitor industry trends, emerging wellness concepts, and best practices to enhance the guest experience and support continuous innovation.
- Ensure all spa operations, services, and facilities consistently meet luxury hospitality standards, operational requirements, and company policies.
WHAT TO BRING
- Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
- The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
- Massage Therapy, Esthetics or Cosmetology license are a plus
- Ability to stand for extended periods, lift up to 75lbs, and push/pull as needed during shifts
- Minimum 5 years of luxury spa leadership experience with expertise in spa operations, wellness programming, retail management, luxury service standards, budgeting, forecasting, revenue growth, and financial performance management.
- Strong business acumen with proven success in developing spa menus, driving profitability, managing teams, implementing marketing strategies, and delivering exceptional guest experiences.
- Comprehensive knowledge of holistic wellness modalities, fitness programming, and luxury hospitality standards; previous hands-on experience as a Massage Therapist, Esthetician, Acupuncturist, or similar wellness practitioner preferred.
- Excellent leadership, communication, presentation, and relationship-building skills, with the ability to inspire teams, drive results, and uphold a positive, high-performing culture.
JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS:
- Salary Range: $112k - $142k
- Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit etc.) as well as Paid Time Off & Holiday Pay
- 100% Employer paid Medical, Dental, and Vision benefits
- Complimentary stays and exclusive discounts at Four Seasons Worldwide
- Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
- Subsidized on-island housing and other resources
- Inclusive and diverse employee engagement & recognition events all year-round
- Comprehensive learning and development programs to help you master your craft
- Energizing Employee Culture where you are encouraged to be your true self!
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana'i, visit us:
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