The Director of Primary Care provides strategic, operational, and clinical leadership for the organization's primary care service line across all health center sites in Philadelphia. This role is responsible for ensuring high-quality, patient-centered, cost-effective care delivery aligned with the mission and regulatory requirements of a Federally Qualified Health Center (FQHC).
The Director oversees clinical operations, provider performance, access management, population health initiatives, quality improvement activities, and interdisciplinary team-based care. The position works collaboratively with executive leadership, medical providers, nursing leadership, behavioral health, dental, pharmacy, quality, and enabling services to improve health outcomes and patient experience.
This role combines operational leadership with strong clinical and regulatory oversight to ensure compliance with HRSA requirements, value-based care initiatives, payer expectations, and organizational goals.
ESSENTIAL DUTIES & RESPONSIBILITIES:Clinical Operations Leadership
- Direct and oversee day-to-day operations of primary care services across all health center locations.
- Ensure efficient clinic flow, provider scheduling, panel management, and patient access standards.
- Monitor productivity, patient throughput, cycle times, no-show rates, and provider templates.
- Develop and implement workflows that support evidenced-based guidelines, integrated, team-based care delivery.
- Partner with site leadership to ensure operational consistency across locations.
- Support implementation of evidence-based clinical practices and standardized care protocols.
- Facilitates NP meetings and any other necessary Primary Care meetings
- Disseminates and trains Primary Care staff on clinical practice information
- Provides oversight of supplies, inventory and utilization
- Serves as a member of the Senior Leadership Team
- Assures that FPCSN upholds requirements of all grant funding related to Primary Care, such as Vaccines for Children, HRSA H80 and Title X
Quality & Population Health
- Lead initiatives to improve clinical quality outcomes and population health metrics.
- Monitor performance related to:
- UDS measures
- HEDIS metrics
- Value-based care contracts
- Chronic disease management
- Preventive care benchmarks
- Collaborate with Quality Improvement staff to develop corrective action plans and performance improvement initiatives.
- Utilize data analytics and dashboards to drive decision-making and accountability.
- Support risk stratification, care management, and patient retention strategies.
Provider & Staff Leadership
- Supervise Primary Care Site Directors, Prenatal Team, and Director of Youth Services
- Lead provider onboarding, mentoring, performance evaluations, and disciplinary processes.
- Promote provider engagement, retention, and professional development.
- Foster a culture of accountability, collaboration, equity, and patient-centered care.
- Participate in recruitment efforts for providers and clinical leadership positions.
- Responsible for on-call scheduling and ensuring adequate Nurse Practitioner office coverage
Regulatory & Compliance Oversight
- Ensure compliance with:
- HRSA Health Center Program requirements
- Title X requirements
- FTCA standards
- OSHA standards
- Patient-centered medical home standards
- State and federal regulations
- Clinical policies and procedures
- Support preparation for operational site visits, audits, and compliance reviews.
- Ensure accurate clinical documentation and appropriate billing support practices.
Financial & Strategic Management
- Assist in development and management of departmental budgets.
- Monitor financial performance indicators including productivity, payer mix, and cost management.
- Support growth strategies for primary care expansion and service optimization.
- Participate in strategic planning related to access, service delivery, workforce development, and integrated care.
Collaboration & Community Engagement
- Partner with behavioral health, dental, pharmacy, care coordination, and enabling services to support whole-person care.
- Participate in organizational committees, leadership meetings, and quality councils.
- Represent the organization externally with community partners, payers, and health system stakeholders as appropriate.
EXPERIENCE AND REQUIREMENTS:Candidates should possess a diverse range of skills and experience including but not limited to:
Required Education and ExperienceRequired:
- Minimum 5-7 years of progressive healthcare leadership experience
- Minimum 3 years managing ambulatory care or primary care operations
- Experience in an FQHC, community health center, or safety-net healthcare environment
- Experience managing multi-site operations and interdisciplinary teams
- Current Pennsylvania CRNP license
- Master's Degree in Nursing
Preferred:
- Experience with value-based care and population health programs
- Experience with HRSA operational compliance and UDS reporting
- Experience leading quality improvement initiatives
Required Skills and Abilities- Strong understanding of FQHC operations and HRSA requirements
- Knowledge of ambulatory care workflows and team-based care models
- Experience with EMR systems and healthcare analytics tools
- Strong leadership, organizational, and change management skills
- Excellent interpersonal and communication abilities
- Ability to analyze operational and clinical data to drive improvement
- Financial acumen related to healthcare operations and productivity
- Commitment to health equity and culturally responsive care
Other Qualifications- Ability to pass required background screenings and credentialing verifications.
- All required vaccinations.
- Current valid CPR Certification is required or necessary to be obtained prior to work.
- Maintain current valid applicable position credentials.
- Maintain reliable transportation to travel throughout the network and/or participate in events outside the network as needed.
- Must be willing to work on-site.
Lifting RequirementsLIGHT - Exerting
up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.
Physical Requirement- Stand or Sit (stationary position)
- Walk
- Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
- Climb (stairs/ladders)
- Talk/Hear (communicate, converse, convey, express/exchange information)
- See (detect, identify, recognize, inspect, assess)
- Pushing or Pulling
- Repetitive Motion
- Reaching (high or low)
- Kneel, Stoop, Crouch or Crawl (position self, move)
