Job SummaryOversee end-to-end IT Offerings supporting Police and Safety Systems across the organization, including CAD, RMS, radio, Safety Management Systems, environmental and public health systems, and on-board safety technologies. Serve as the accountable owner for designated public safety and safety systems, ensuring they operate reliably, securely, and continuously in support of a 24x7 operating environment. Direct long-term roadmaps and vendor partnerships while acting as a senior liaison to Police, Safety, Facilities, Operations, and IT executive leadership. Lead managers and multi-disciplinary teams to design, implement, and sustain mission-critical service offerings, supported by clear governance, documentation, and communication.
Essential Functions- Directs the end-to-end design, delivery, and lifecycle management of Police and Safety technology service offerings, ensuring alignment with business strategy and customer needs.
- Establish and govern service offering definitions, operating models, and standards for Police and Safety technologies deployed within the IT service catalog.
- Leads cross-functional teams responsible for application development, integration, and deployment across cloud and enterprise platforms (e.g., AWS, Azure, Salesforce, MuleSoft).
- Provide executive oversight of enterprise police and safety platforms, including Octave CAD and RMS, Motorola phone and radio, Enablon safety management, supporting continuous operations in fixed and mobile rail environments.
- Own service portfolios, budgets, vendor relationships, delivery teams, programs, and operational performance, ensuring alignment with public safety and safety requirements and organizational priorities in a 24x7 environment.
- Set direction for architecture, cybersecurity, resiliency, and incident readiness in partnership with Police, Safety, Operations, and Technology Operations leadership.
Minimum Qualifications- Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
- Plus 11 years of relevant work experience.
Preferred Qualifications- Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
- Plus 13 years of relevant work experience.
Knowledge, Skills, and Abilities- Demonstrated ability to provide director level leadership, influencing executive stakeholders across IT, Police, Safety, and Train Operations.
- Exceptional communication and interpersonal skills, fostering collaboration and self-motivation
- Proven success delivering and governing large-scale, mission-critical technology programs supporting continuous 24x7 operations.
- Strong executive communication and decision-making skills, particularly during incidents, service interruptions, or elevated operational conditions.
- Extensive experience in service ownership, vendor negotiation, financial oversight, and operational governance.
- Deep understanding of police and safety technology ecosystems and compliance requirements across mobile transportation environments.
- Proficient in leading cross-functional teams
- Demonstrated track record of successfully delivering multiple concurrent IT projects within specified deadlines and budget constraints
- Extensive experience in managing client expectations, program and financial management, and technology product delivery
The salary/hourly range is $179,300.00 - $232,416.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
Health and WellbeingFinancial and RetirementWork and Family Life SupportHealth, Dental, and Vision Insurance401K with Employer MatchGenerous Paid Time Off Wellness ProgramsRailroad Retirement BenefitsPaid Caregiving Days and Backup CareHealth Savings AccountPublic Service Student Loan ForgivenessFertility and Family Building BenefitsNo-cost Personal Health AdvocateStudent Loan AssistanceAdoption and Surrogacy AssistanceMedical Plan Opt-out CreditTuition and Education ReimbursementPaid Family Leave Life InsuranceRail Pass Privileges Short- and Long-term Disability InsuranceEmployee Assistance Program No-cost Financial Advisor SessionsCommuter and Flexible Spending Accounts
Learn more about our benefits offerings here.
Requisition ID:167366
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
