10+ years of leadership experience in pharmacy or related field
Proven success in program development and implementation
Strong experience in budget management and policy development
Exceptional interpersonal and communication skills
Responsibilities
Identify and pursue strategic opportunities to expand pharmacy services
Lead development of a scalable pharmacy enterprise from concept to launch
Develop business plans and feasibility studies for new service lines
Design operational infrastructure, including staffing and technology
Launch and scale innovative pharmacy services for sustainability
Establish and monitor key performance indicators for quality improvement
Identify emerging trends to evolve service lines and adapt to market demands
Benefits
Opportunities for innovative leadership and entrepreneurship in healthcare
Involvement in experiential learning for pharmacy students
Collaborative environment with faculty and clinicians
Potential to impact community health through diverse pharmacy services
Access to cutting-edge pharmacy services and technology
Full Job Description
Overview
The Director of Operations, Pharmacy Services is a founding leadership role responsible for building and scaling a comprehensive pharmacy enterprise within Touro College of Pharmacy. This position combines operational leadership, entrepreneurship, and healthcare innovation to expand revenue-generating service lines through the college's licensed pharmacy. The Director will identify, develop, and manage diverse ancillary pharmacy services-including specialty, community, and compounding pharmacies with immunization and clinical pharmacy services, -while fostering meaningful experiential learning opportunities for students. This role emphasizes creativity in service development, operational excellence, and alignment with the college's academic mission.
Responsibilities
Identify and execute strategic opportunities to expand pharmacy services in alignment with the vision and mission of Touro College of Pharmacy and Touro University
Lead the end-to-end development of a scalable pharmacy enterprise, from concept and feasibility through launch and scale
Develop business plans, feasibility studies, and pro forma models for new and existing service lines, including specialty pharmacy, clinical services, and sterile/non-sterile compounding
Design and build operational infrastructure, including workflows, staffing models, vendor partnerships, policies, and technology platforms
Launch and scale innovative ancillary pharmacy services with a focus on go-to-market, sustainability, and revenue generation
Establish and monitor key performance indicators across clinical, operational, and financial domains; drive continuous quality improvement (CQI) and pivot strategies based on performance, market trends, and regulatory changes
Identify emerging trends and opportunities to evolve or expand service lines in response to market demand and institutional priorities
Develop and manage revenue cycle strategies, including payer contracting, specialty networks, and diversified funding streams
Ensure compliance with all regulatory, accreditation, and payer requirements
Collaborate with faculty and clinicians to integrate pharmacy services into innovative care models while supporting experiential education, residency programs, and research initiatives
Perform other duties and strategic projects as assigned by the Dean
Qualifications
Education/Experience
Bachelor of Pharmacy required.
10+ years of progressive administrative or equivalent leadership experience, preferably in pharmacy, pharmaceutical industry, healthcare, or a related field, with a focus on program ownership, planning, development, and implementation.
Knowledge/Skills/Abilities
Demonstrated leadership across multiple departments or functional areas, with the ability to build collaboration and drive cross-functional initiatives.
Proven experience in organizational administration, including budget management, policy development, and program growth.
Strong interpersonal and communication skills, with the ability to engage stakeholders and foster a collegial, high-performing environment.
Demonstrated initiative, strategic thinking, and commitment to advancing the mission and growth of the College of Pharmacy.
