Director of OperationsWe are currently seeking a Director of Operations at the Homewood Suites by Hilton -Keystone at the Crossing location. The Director of Operations will provide operational, accounting, administration and human resource assistance to Department Leaders.
Responsibilities- Conduct operational and brand standard training.
- Conduct employee onboarding.
- Adhere to all Hilton and General Hotels Corp, policies, procedures, and regulations.
- Participate in the manager on duty program-Covering MOD shifts as Needed.
- Ability to assist with food and beverage and housekeeping duties as needed in order to ensure guest satisfaction.
- Review guest ledger, AR ledger, and deposit ledger to ensure all items are cleared in a timely manner.
- Assist with hotel accounting and payroll.
- Prepare and submit month end reporting based on the timeline set by the management company.
- Manage all accounts receivable accounts, including setting up new accounts, sending invoices, posting payments, and making collection calls.
- Filing all HR and Accounting Files. (physical and digital)
- Work with the sales department to bill groups accounts accurately and timely.
- Respond to all guest billing enquiries in a timely manner.
- Performing administration duties for the Homewood Suites Keystone at the Crossing: answering Phones, replying to emails professionally and timely, effectively communicating with all department and team members.
- Completing special projects
- Order office stationery and supplies
- Maintain a filing system for data on customers and external partners
- Distribute incoming and outgoing mail
Core Competencies - Ability to learn a variety of different hotel property management systems.
- Must respond quickly to guest as well as internal requests and follow up to ensure satisfaction.
- Must maintain a high degree of confidentiality
- Solid knowledge of office procedures
- Experience with office management software MS Office (MS Excel and MS Word, specifically)
- Strong organization skills with a problem-solving attitude
- Excellent written and verbal communication skills
- Attention to detail
Benefits- Medical, Dental, and Vision Insurance Options
- Company Paid Life Insurance
- Company Paid Telemedicine
- Supplemental Life Insurance
- 401(k) with company match
- Earned Wage Access ("on demand pay") through PayActiv
- Hotel Room Discounts
- Company Paid Employee Assistance Program
- Perks through Benefit Hub
- Generous Time Off Package
