Position Information
Location: JW Marriott Indianapolis
Summary:
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.
Responsibilities:
What You'll Do- Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
- Develop and implement department strategies that improve financial performance and guest satisfaction.
- Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
- Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
- Collaborate with other departments to drive alignment and communication for an optimal guest experience.
- Monitor and analyze guest service scores and implement corrective actions to continuously improve results.
What You'll Bring - Previous front office leadership experience, preferably in a full-service hotel environment.
- Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
- Ability to develop and motivate teams while managing multiple operational priorities.
- Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
- Proven ability to drive performance results and uphold hospitality standards.
Other information:
What You Can Look Forward To - Day 1 Medical, Dental and Vision insurance
- Paid Parental Leave
- Vacation/Paid Time Off (PTO) with rollover
- 401(k) with company match
- Complimentary wellness tools
- Unlimited referral bonuses
- Leadership development opportunities
- Tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities
