Bachelor's degree in business, communications, or hotel management preferred
7-10 years of hotel sales experience, particularly with large meetings/conventions
Experience in sales solicitation, contract closing, and site inspections
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Strong knowledge of all hotel departments
Responsibilities
Solicit and manage a major market for the hotel
Maintain regular communication with key accounts to generate additional business
Assess client needs and determine the best use of hotel services
Prepare guest proposals that align with guest satisfaction and profitability
Negotiate and review contracts under the supervision of the Director of Sales
Meet or exceed sales targets for revenue streams
Manage internal processes for confirming negotiated services
Benefits
Professional development opportunities
Mentorship for less experienced sales staff
Active involvement in industry associations and trade shows
Support for corporate programs to enhance customer awareness
Commitment to maintaining a safe working environment
Full Job Description
Omni Shoreham Hotel
Director of National Accounts
Overview
The purpose of this role is to assist the Director of Sales and Director of Sales & Marketing in implementing strategies and tactics designed to maximize group revenue. Successful results are reflected in exceeding budgeted revenues and annual performance goals. This individual will work in collaboration with the Director of Sales and Director of Sales & Marketing to create a highly energized direct sales culture. Success is determined through improvement in the hotel's group revenue performance as compared to that of its defined competitors.
Responsibilities
Actively solicits and manages a major market on behalf of their hotel/resort
Plan and maintain regular communications with, and actively solicit additional business from, Hotel key accounts
Communicate and/or meet with parties interested in the Hotel's services and assess the parties' needs and whether the requested services would be a profitable or best use of the Hotel's rooms and space consistent with client needs and budgets
Prepare guest proposals with various options available for hotels services and products (rooms, events, F&B, convention or meeting space, pricing, dates, locations) that are consistent with the goal of high guest satisfaction and with other Hotel bookings and profitability standards
Negotiate, prepare, and review terms of contracts for hotel services in compliance with hotel billing and rate guidelines and under supervision of Director of Sales
Meet or exceed targets for prospecting of sales opportunities and targets for revenue streams, as determined by hotel management
Execute and manage internal processes necessary to reserve and confirm the negotiated contract services, including blocking of guest rooms, meeting space, and catering requirements
Assist Director of Sales to stimulate productivity of all sales staff through guidance, development, and support
Assist the Director of Sales in developing and implementing the budgeting and forecasting process for the Hotel
Promote high visibility of hotel through active involvement in industry associations and trade shows
Provide mentorship and professional development to lower level and less experienced sales employees
Support and promote all corporate programs to increase customer awareness of Omni Hotels and ensure that the customer receives the appropriate benefits of each program
Maintain high quality guest offerings, in coordination with Convention Services Department, and contribute to the protection and cleanliness of the owner's physical assets
Maintain a record of prompt and regular attendance at assigned work location and for work assignments, as scheduled by hotel managers
Interact and communicate positively and professionally with guests, prospective guests, key accounts, coworkers, and visitors to the Hotel
Use computer and electronic devices and related software properly and effectively to communicate, including email, and to prepare reports and analyses of sales activity
Plan, prioritize, and implement sales strategies and sales plans, to manage multiple tasks and deadlines, and to work in a fast-paced environment
Complete assigned tasks and projects in a timely manner and as directed by hotel management
Contribute to and support the maintenance of a safe working environment, , and perform all work in compliance with hotel safety standards and all legal requirements
Comply with Hotel and Corporate policies and procedures and all applicable legal and regulatory requirements
Attend and contribute to regular meetings of sales team and Hotel leadership, including daily meetings or interactions with Director of Sales regarding occupancy, business forecasts, and future availability of hotel rooms and services
Qualifications
Bachelor's degree (B.A.) from four-year college or university in business, communications, or hotel management preferred
7-10 years of related hotel sales experience at large meetings/conventions Hotel(s)
Must have experience in sales solicitation, contract closing, site inspections/visits with clients, setting up fam trips and contract negotiations.
Proficient in Microsoft Office including Excel, Word, PowerPoint and Outlook
Have strong working knowledge of all hotel departments
About Omni Hotels
Omni Hotels & Resorts is an American privately held, international luxury hotel company based in Dallas, Texas. The company was founded in 1958 as Dunfey Hotels, and operates 60 properties in the United States, Canada, and Mexico, totaling over 20,000 rooms and employing more than 23,000 people. The company is owned by Robert Rowling's TRT Holdings, who bought the company in 1996 from World International Holdings, Ltd. (WORLDHOTELS).
