Scotiabank

Director of IAM Directory Services Operations

Scotiabank • $120K — $150K *
Toronto, ON M3C 0E3In-Person
Information Technology
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or Information Systems; graduate degree or certifications (cloud, security, IAM) preferred.
  • 7+ years of technology experience, including 3+ years leading large engineering or operations teams.
  • Hands-on experience with Microsoft Active Directory, Entra ID, and Microsoft PKI environments.
  • Demonstrated experience in securing identity platforms in regulated environments.
  • Spanish language skills are an asset.

Responsibilities

  • Own production operations for Active Directory, Entra ID, and Microsoft PKI.
  • Establish run-the-platform disciplines for stable operations and rapid incident recovery.
  • Partner with SRE and operations teams to improve monitoring and automation.
  • Align directory services with business, security, and workforce requirements.
  • Lead initiatives for risk management and ensure compliance with audit findings.
  • Drive customer-focused culture across the team to strengthen client relationships.
  • Build and motivate a high-performance team within inclusive work culture.

Benefits

  • Commitment to diversity, equity, inclusion, and allyship.
  • Accessibility and workplace accommodations to foster an inclusive environment.
  • Upskilling opportunities through online courses and tuition assistance.
  • Competitive rewards including flexible vacation and benefits starting on day one.
  • Community engagement opportunities through various programs.
Full Job Description
Requisition ID: 263419

The Director of IAM Directory Services Operations is accountable for the operations of directory platforms and services across the enterprise. This role leads the global operational teams to operate secure, scalable, and resilient Directory capabilities for our global multi-domain, multi-forest identity environment spanning while support business strategy across all regions and channels.

The incumbent plays a critical role in strengthening the organization's identity security posture by reducing the technical attack surface, securing identity platforms both on-premise and in cloud environments.

Is this role right for you? In this role you will:

  • Own production operations and support for the Bank's AD, Entra ID, MSPKI, and supporting components such as AD/Entra backup platforms, including incident management, problem management, capacity planning, and operational readiness.
  • Establish and enforce run-the-platform disciplines, ensuring stable operations, predictable change, and rapid recovery from incidents.
  • Partner with SRE, infrastructure, and operations teams to mature monitoring, alerting, runbooks, and operational automation.
  • Work in partnership with IAM Product and Architecture, and Directory Services Engineering ensures strategic alignment of Microsoft and neighboring directory services with workforce, security, and business requirements.
  • Serve as a key leader for risk management, audit, and regulatory engagements, ensuring findings are proactively mitigated and platforms are operated within risk appetite.
  • Act as a senior technology leader, influencing roadmaps and priorities in alignment with architecture, workforce, security, and business requirements.
  • Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related discipline; a graduate degree or relevant industry certifications (e.g., cloud, security, IAM) is an asset.
  • 7+ years of progressive technology experience, including 3+ years leading large engineering or operations teams, with hands on responsibility for building, modernizing, securing, Microsoft Active Directory, Entra ID, and Microsoft PKI environments.
  • Demonstrated experience operating and securing Microsoft Active Directory, Entra ID, and Microsoft PKI identity, authentication, or security platforms, including ownership of production systems in a regulated or large scale environment.
  • Spanish language skills are considered an asset.


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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