Position Summary
Manages the activities associated with independent distributor (i.e., "Field") compliance and the prevention of fraudulent e-commerce activity.
Essential Duties and Responsibilities
• Participates in strategic planning to establish goals and objectives for department.
• Manages and develops the day-to-day activities of the department to meet goals and objectives.
• Directs employee workload and provides training and resolution to ensure optimal productivity.
• Evaluates departmental process and procedures and recommends improvements to increase effectiveness.
• Monitors adherence to policies for field compliance and prevention of fraudulent activity.
• Oversees the analysis of distributor documentation and system order activity.
• Assesses the effective interaction of field compliance and fraudulent activity personnel.
• Creates and generates detailed, periodic reports to show activity/results in high volume work areas.
• Performs functional tasks as needed to support departmental operations and team members.
• Reviews the appeals requests for Corrective Action and Appeals Board.
• Evaluates the work product to ensure compliance and proper analysis.
• Complies with company policies and procedures.
• Performs other duties as needed.
Primary Contacts (outside department)
• Distributor Services, Data Services, Accounting, Partner Stores, distributors, and financial institutions.
Supervisory Responsibilities
• Supervises a team of up to ten.
Education and Experience
• Bachelor's Degree in Business Administration or related field. Law degree preferred.
• Five to seven years of experience in auditing, regulatory compliance, internal control, or fraud prevention.
• Two to three years of staff supervision.
• Or combination of equivalent experience, education, and training.
Skills
• English reading, writing, speaking; active listening, critical thinking, analysis, evaluation, troubleshooting, judgment and decision-making, monitoring, negotiation, and leadership
• Proficient use of MS Office Products, database programs such as Microsoft Access, Universal Workflow, and DMC.
Working Conditions and Environment
• Intermittently lift, carry, pull, and push up to 35 pounds.
• Continuously see and have balance.
• Frequently hear, talk, sit, grasp, and have repetitive use of arms, wrists, hands, and fingers.
• Occasionally stand and walk on even and uneven surfaces.
• Intermittently stoop/bend, twist, crouch, kneel, crawl, climb stairs and ladders, operate foot and hand controls, squeeze, and reach above shoulders.
• Exposure to electrical equipment and moderate indoor temperatures.
• Frequent use of computer.
• Long or odd hours, as needed.
