TTEC Digital seeks a
Director of Engineering to join our team. This role is a full-time and fully remote opportunity!
The work:We're an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools - automated QA, conversational analytics, knowledge assist, and agentic automation - for the world's biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that's been obsessed with customer experience since 1982.
This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don't just move a metric - you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.
Who we hire - the DNA- Self-starters and do-ers with grit - hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.
- Want to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly - new tools, new models, new priorities - without drama.
- Master debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread.
- AI-native. You work with AI on all levels - you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity.
- Distributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands.
- Innovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them.
- You consider yourself exceptional - and you like winning. So do we.
No one will have everything in this description. We're looking for well-rounded, smart people who move fast.
What You Will Do:The role: - Run the engineering org day-to-day, reporting to the engineering leader. This is a fast-moving train - real timelines, real customers, working software demoed every Friday.
- You own delivery across all squads, the hiring pipeline, and the standards that keep a senior-IC team shipping fast without ceremony.
- This is not a body shop and you don't run it like one: it's a startup environment inside a bigger company, and the plan will change under you - new tech, new priorities, new customer asks.You absorb the change, re-plan in hours not weeks, and keep the train moving.
What you'll own:- Delivery - timelines and quality, both, no trade-off allowed to hide weekly
- Friday demos of working software (show-me culture: if it doesn't run, it didn't happen)
- Tech-lead and squad performance
- Hiring (you personally own the funnel and the bar)
- Translating business requirements into technical scope the squads can build
- Cross-squad dependencies and the engineering operating rhythm •
- Escalation path for blocked work - you move it, not track it.
Who you are.- A delivery persona with a show-me mentality.
- You trust demos, not status decks. A self-starter with grit who has run fast trains before and likes winning.
- You've kept the respect of very senior engineers because you're still technically credible in the room.
- You challenge an architecture, and they listen.
- You use AI tools yourself, daily, and expect the org to use them to multiply velocity.
What You Will Bring;- 10+ years engineering leadership in SaaS or platform companies; at least one stint scaling an org from 30 IC engineers - ideally in a startup or startup-speed environment.
- Delivery-first track record: shipped on aggressive timelines at a weekly cadence without letting quality slip. You can point to the dates you hit.
- Hands-on enough to read Go, Python, and TypeScript and call architecture out in review - you have not stopped being an engineer. High-level engineers respect you because of it.
- Strong working knowledge of the modern AI stack - LLMs, SLMs, RAG, knowledge graphs, agents, fine-tuning/training, eval. Not a researcher, but you can engage on all of it, make build-vs-buy calls, and smell a bad AI design.
- Captures business requirements from executives and customers and translates them into technical needs the squads execute - you're the bridge, in both directions.
- Change is your default state: you re-plan around shifting tech and priorities quickly and manage the team through it without drama.
- Loves hiring. Has a bar and holds it. Can tell an A from a B from a C in 30 minutes.
- Drives AI-assisted engineering (Claude Code-class tooling) across the org as a velocity multiplier - and measures the gain.
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