Familiarity with AI design tools like Figma Make or Claude Design
Responsibilities
Define a cohesive design vision for the buyer and seller experience
Partner with engineering to ensure effective design execution
Lead and mentor a high-performing design organization
Oversee design for core marketplace journeys and innovations
Utilize customer insights to drive design priorities and decisions
Manage the transition to AI-powered design workflows
Collaborate with cross-functional teams to align strategy
Benefits
Mentorship and professional development opportunities
Dynamic work environment fostering creativity and innovation
Access to cutting-edge design tools and technologies
Opportunity to shape a leading marketplace platform
Inclusive culture promoting growth and excellence
Full Job Description
Role Overview
Poshmark is seeking a Director of Design to lead and elevate our end-to-end product design experience. This role will define how users discover, buy, interact and sell across our platform, shaping a seamless and engaging journey for both sides of our marketplace.
As a key member of the product leadership team, you will report to the Chief Product Officer and set the design vision, guide a talented team of designers and managers, and partner closely with Product, Engineering, Customer Research, Analytics and Marketing to deliver thoughtful, high-impact experiences. This role requires a balance of strategic leadership, strong design craft, prior working experience utilizing AI-based design tools, and deep understanding of marketplace ecosystems.
What You'll Do
Design Vision & Strategy
Define and drive a cohesive, forward-looking design vision across Poshmark's buyer and seller experiences ensuring that Poshmark's product stays current with evolving design systems and industry trends.
Identify, socialize and utilize customer needs across the marketplace for both shoppers and sellers as an input to prioritize and develop a perspective on design priorities and decisions.
Align design strategy with company goals, ensuring meaningful impact on engagement, growth, and retention
Champion design as a strategic partner in shaping the product roadmap
Partner strategically with engineering to ensure great understanding & execution of our design thinking
Team Leadership & Development
Lead, mentor, and scale a high-performing design organization, including career and skills development for designers at every level including managing managers, and mentoring junior designers.
Build a structured career ladder and path for our designers at all levels of their careers from junior individual designers to senior managers and set clear expectations and a culture of evolution and growth.
Establish clear design principles, systems, and processes to ensure consistency and quality
Foster a culture of excellence, inclusivity, and continuous growth
Marketplace Design
Oversee design for core marketplace journeys, including discovery, listing, selling, social interaction, and transactions
Design for a two-sided ecosystem, balancing the needs of shoppers and sellers to improve liquidity, trust, and overall marketplace health
Drive innovation in social commerce experiences, including feeds, sharing, and community engagement
Execution & Craft Excellence
Oversee design for the overall marketplace and core customer journeys. Maintain a high bar for design quality and innovation across customer journeys, and ensure smart alignment across mobile and web platforms.
Utilize design as a means to drive innovation in social experiences including community features
Provide hands-on direction through critiques, reviews, and selective individual contribution for new exploratory workstreams that require further review and refinement
Leverage customer insights derived from a combination of user feedback, research and quantitative data to inform and validate design priorities, decisions, and evaluate impact
Lead design execution, design systems, and operations across the product roadmap-owning intake, prioritization, and resourcing to ensure design is embedded in planning and focused on highest-impact work.
Build and scale clear systems for scoping, assigning, and reviewing work across a global, distributed design team, with strong visibility into portfolio priorities
AI Transformation
Lead the design team's transition to AI-powered workflows including systematic change in how the team prototypes, iterates, and ships
Partner with product and engineering on AI-native development models where design, PM, and eng are iterating together in real time rather than passing work sequentially
Use AI to extend design capacity and speed without sacrificing quality
Cross-Functional Leadership
Partner closely with Product and Engineering leaders to define strategy and deliver impactful outcomes.
Collaborate with Brand, Creative and Marketing to ensure a cohesive, end-to-end user experience and that we deliver on a shared brand and product vision for Poshmark
Partner with Engineering to translate design systems into implementation standards, ensuring consistency across feature development.
Communicate design decisions clearly and influence stakeholders at all levels
Coordinate with team members who will report into you, and coordinate design work with you, from our India and Korea offices.
What We're Looking For
Experience
At least 10-15+ years of experience in product or UX design, with a significant portion in leadership roles
Proven success building, managing, and scaling design teams, including managing managers
Experience designing for marketplaces, e-commerce, or social platforms
Hands-on familiarity with marketplace dynamics, either professionally or as an active participant
Design & Product Expertise
Strong portfolio demonstrating high-quality, user-centered design at scale
Deep expertise in mobile-first consumer products and complex, multi-sided systems
Strong systems thinking and ability to design for both detail and scale
Experience using AI design tools like Figma Make or Claude Design
Good familiarity with experimentation, growth design, and data-informed decision-making
Leadership & Influence
Strategic mindset with the ability to connect design decisions to business outcomes
Exceptional communication and storytelling skills
Ability to influence cross-functional partners and senior leadership
Experience deploying and driving scale of design work and prototyping through use of AI-based design tools
Marketplace Insight & User Empathy
Deep understanding of marketplace dynamics, including supply/demand balance, trust, and incentives
Empathy for diverse user segments, from casual participants to power sellers
Passion for community-driven, social product experiences
Nice to Have
Experience with live commerce, creator tools, or social engagement features
Background or experience with two-sided marketplaces, fashion, retail, resale, or lifestyle marketplaces
About Poshmark
Poshmark is an online marketplace that allows users to buy and sell new and used clothing, shoes, and accessories. The company was founded in 2011 and is headquartered in Redwood City, California. Poshmark's platform is designed to make it easy for users to buy and sell items, with features like in-app payments, shipping labels, and seller ratings. Poshmark has raised over $150 million in funding and has been recognized as one of the fastest-growing companies in the United States.
