6+ years in market research, customer success, or client-facing roles.
Demonstrated ability to manage complex client relationships effectively.
Comprehensive understanding of research methodologies, including Quant, Qual, and AI.
Experience leading and working collaboratively within teams to achieve goals.
Strong communication and presentation skills with a focus on business outcomes.
Self-motivated, curious, and adaptable in fast-paced settings.
Responsibilities
Build and nurture senior client relationships, acting as a trusted advisor.
Manage a portfolio of high-value accounts for growth and retention.
Develop strategic account plans and maintain a robust proposal pipeline.
Collaborate with cross-functional teams to deliver impactful insights.
Translate analytical findings into actionable narratives for business leaders.
Accurately forecast revenue across various timeframes.
Lead and mentor team members to promote professional development.
Benefits
Opportunity to drive significant business impact in a fast-paced environment.
Work with advanced research methodologies and innovative solutions.
Collaborative company culture focused on growth and innovation.
Professional development opportunities through leadership roles.
Engagement with senior clients and high-value accounts.
Full Job Description
Director of Customer Success
What You Will Do as a Key Member of Our Team
Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights.
Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery.
Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally's product suite (including Quant, Qual, and AI-enabled solutions).
Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact.
Translate findings into compelling narratives that inform high-level business decisions.
Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles.
Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability.
Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation.
Desired Skills and Experience
6+ years of experience in market research, customer success, or client-facing roles
Proven ability to manage complex client relationships with measurable business impact
Strong grasp of research methodologies (Quant, Qual, AI)
Experience leading and collaborating with teams to deliver excellence
Excellent communication and presentation skills with a commercial mindset
Natural curiosity, self-motivation, and comfort in fast-paced environ
