Qualifications

• 8+ years of ERP, accounting audit, or financial solutions experience, preferably in-house or public accounting.
• Experience in ERP implementation or project management in finance professional services.
• Proficient in using or implementing ERPs like NetSuite or Intacct.
• Strong ability to translate accounting requirements into system configurations.
• Technical aptitude, including SQL, and quick adaptability to new software platforms.
• Expertise in Microsoft Excel and Google Sheets.
• Bonus: Experience in professional services, consulting or account management.

Responsibilities

• Own end-to-end account management outcomes including key customer relationships and success plans.
• Drive ERP adoption and expansion through training and workflow optimization.
• Serve as the ultimate escalation point for critical issues in high-tier accounts post-go-live.
• Develop and enhance customer support processes, SOPs, and documentation while managing your accounts.
• Collaborate closely with Product and Engineering teams to prioritize feature requests and address bugs.
• Become an expert in DualEntry and adapt it to fit real accounting needs.

Benefits

• Significant equity ownership in a leading AI company.
• Opportunity to join early and grow with the company.
• Directly influence product development with your feedback.
• Dynamic, fast-paced company culture.
• High-trust environment that sets high expectations.
• Chance to pioneer within a huge B2B software market with little recent competition.