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Director of Consulting Services Category: Leadership and Management Roles
Main location: United States, Pennsylvania, Pittsburgh
Position ID:J1026-2572
Employment Type: Full Time
Position Description: This is an opportunity to take a leadership role in a large, strategic Retail Banking portfolio within the financial services industry. The Director of Consulting Services will have the opportunity to work at the intersection of client leadership, business development, delivery, and emerging technology helping clients transform, modernize, optimize critical Retail Banking capabilities while identifying and shaping new opportunities for growth.
The role offers significant visibility and the ability to make a measurable impact. You will work alongside experienced consulting, technology, and business leaders in a highly collaborative team environment, with access to CGI's global capabilities, Retail Banking expertise, and growing investments in AI, Agentic and intelligent automation. This is an ideal opportunity for someone who has experience with business development, has managed growth and P&L targets, enjoys building executive relationships, developing diverse teams, shaping solutions, and turning client challenges into meaningful consulting engagements.
The position provides a balance of autonomy and support, with the opportunity to influence the direction and growth of the portfolio rather than simply manage existing work. It offers exposure to complex, enterprise scale initiatives, opportunities to develop and mentor high performing teams, and a clear platform for continued leadership growth within CGI.
Your future duties and responsibilities: The Director of Consulting Services will be responsible for growing and managing a strategic financial services portfolio with a focus on Retail Banking.
This role combines business development, consulting leadership, client relationship management, and delivery oversight.
Key responsibilities include:
Build and maintain strong relationships with senior client business and technology leaders, becoming a trusted advisor and strategic partner.
Develop a deep understanding of client priorities, business challenges, technology strategies, and investment plans to identify opportunities where CGI can deliver value.
Drive growth of the Retail Banking portfolio by identifying, shaping, and progressing new consulting and technology opportunities.. Lead opportunity strategy, solution development, proposals, presentations, and commercial discussions in partnership with CGI subject matter experts and delivery teams.. Bring relevant Retail Banking industry perspectives, market trends, emerging technologies, and CGI capabilities to client conversations.. Develop and execute sub account and portfolio growth plans, including pipeline development, drive revenue objectives, and strategic priorities.. Partner with clients on modernization, transformation, optimization, agentic initiatives across Retail Banking platforms, channels, digital payments for small business and retail customers, payment processing, reporting, integrations, APIs, data, automation, and AI.. Maintain executive level oversight of active engagements, ensuring CGI delivers against commitments and achieves strong client satisfaction.
. Work closely with delivery leaders to proactively manage engagement health, financial performance, staffing, risks, and client expectations.
. Identify opportunities to expand CGI relationships across adjacent business and technology organizations.
. Build, mentor, and develop high performing consulting and delivery teams while creating opportunities for members to grow their careers.
. Collaborate across CGI business units, global delivery centers, industry teams, and technology practices to bring the best of CGI to the client.
. Maintain awareness of the competitive landscape and differentiate CGI through industry expertise, innovative solutions, delivery excellence, and business outcomes.
. Demonstrate accountability for the overall success of the portfolio, balancing client outcomes, member development, revenue growth, and profitability.
Required qualifications to be successful in this role: Required qualifications to be successful in this role. 15+ years of experience in consulting, technology services, or financial services, including progressively responsible leadership roles.. Demonstrated experience building and managing relationships with senior business and technology executives within large, complex organizations.. Proven business development experience, including identifying opportunities, shaping solutions, developing proposals, and supporting or leading opportunities through closure.
. Experience managing and growing a portfolio of client relationships, consulting engagements, or technology services.
. Strong understanding of the financial services industry and the business and technology priorities facing large financial institutions - especially in Retail Banking.
. Demonstrated ability to connect client business challenges with technology, consulting, and operational solutions that deliver measurable business outcomes.
. Experience providing executive oversight of complex technology or consulting engagements, including responsibility for client satisfaction, delivery performance, financial performance, and risk management.
. Strong leadership skills with demonstrated experience building, mentoring, and developing high performing teams.
. Excellent executive communication, presentation, negotiation, and relationship management skills.
. Ability to operate effectively in a matrixed organization and bring together capabilities across consulting, technology, operations, industry practices, and global delivery teams.
. Bachelor's degree or equivalent combination of education and relevant professional experience.
. Ability to travel as required to support client relationships, team collaboration, and business development activities.
Desired Qualifications
. Retail Banking industry experience, including exposure to Retail banking customer segments, channels, product offerings, core/support capabilities. Understanding of areas and advancements in - Mobile Banking, Online Banking, Voice/Call Flows, ATM/Branch, Small Business, Core Banking, ACH/Wires/Real Time/Zelle Payments, Customer/Product Onboarding & Servicing flows, Rewards/Offers, and related platforms and technologies.
. Experience growing consulting relationships with retail and small business banking organizations at top tier or mid tier U.S. banks
. Experience leading and selling large scale transformation and modernization programs within a financial institution.
. Understanding of modern technology architectures, APIs, cloud platforms, data, intelligent automation, agentic, and AI and their application within financial services.
. Experience developing outcome based, managed services, or alternative commercial models in addition to traditional staff augmentation.
. Experience leveraging global delivery models and distributed teams.
. Existing relationships or experience working with senior executives at large U.S. financial institutions.
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $116,200.00 $257,400.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well being programs
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Skills: - Account Management
- Banking
- Business Development
- Consultative selling
- Consulting process
- Financial Services
- Leadership
- Portfolio Management
- Stakeholder management
