Job Description:
The Director of Cage Operations provides strategic leadership and oversight of the casino and pari-mutuel cages, satellite cages, count room, and credit and collections operations.
DUTIES AND RESPONSIBILITIES
Cage & Count Room Operations
- Direct daily operations: Oversee the casino and pari-mutuel cages, satellite cages, and count room, ensuring the accurate and secure handling of all cash, chips, and negotiable instruments
- Maintain bankroll accuracy: Ensure an accurate balance of cash in the bankroll
- Manage table games activities: Oversee markers, front money, and chip inventory
Credit & Collections
- Oversee credit decisions: Review credit applications, credit limits, outstanding marker balances, and aging reports
- Manage collections: Oversee collection activity in accordance with approved policies and procedures
Count Room & Equipment
- Manage drop and count: Direct the pickup, drop, and count of gaming cash in accordance with internal controls and regulations
- Maintain equipment: Oversee ticket redemption machines and cage and count room equipment, coordinating servicing to ensure reliable operation
Risk & Compliance Management
- Ensure regulatory compliance: Maintain thorough knowledge of Title 31, AML requirements, Illinois Gaming Board regulations, and state and federal law, ensuring department compliance, including accurate CTR and SAR reporting
- Strengthen internal controls: Develop, implement, and monitor cage policies, procedures, and internal controls, identifying vulnerabilities and updating procedures to mitigate exposure
- Resolve variances: Investigate, resolve, and document cage variances, overages and shortages, exceptions, and audit findings
Budget & Financial Management
- Manage departmental budget: Develop and manage the department budget, controlling labor and operating costs
Team Leadership & Development
- Build a high-performing team: Hire, train, coach, evaluate, and manage staff in accordance with organizational and approved departmental standards, policies, and programs
- Ensure adequate coverage: Maintain appropriate staffing and management coverage across all shifts to provide superior guest service and maintain controls
Guest Service
- Resolve guest concerns: Investigate and resolve guest issues and disputes within the cage
- All other duties assigned
QUALIFICATIONS
Education
- Bachelor’s degree preferred, in Accounting, Finance, or a related field
Experience
- 5–7 years of progressive casino cage and count room experience
- At least 3 years in management or leadership capacity
- Casino credit and collections experience preferred
- Must obtain and maintain a valid Illinois Gaming Board license, along with all other required licensing, as a condition of employment
Skills & Competencies
- Comprehensive knowledge of cage, count room, and credit operations
- Thorough knowledge of Title 31, AML requirements, and Illinois Gaming Board regulations
- Proficient in casino management systems and Microsoft Office Suite
- High level of integrity, with the ability to maintain strict confidentiality of financial data, guest information, and casino procedures
- Proven leadership skills, including the ability to motivate staff through a teamwork approach and delegate as needed
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Typical office environment
- Travel may be required
- Ability to work a flexible schedule, including weekends and holidays
- The work environment is fast-paced and contains bright lights, loud noise
Base Pay Range:
$90,000.00 -$110,000.00
This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.
Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.
