Job Description
Director, Investor Services
Location(s): Mississauga, ON | Hybrid
Status: Full Time Permanent
What You Will Get To Do:
- Managing daily responsibilities of multiple teams including involvement in their development and performance.
- Deliver feedback to senior management on team performance, client challenges and department initiatives.
- Act as point of escalation contact for clients and other internal service groups.
- Coordinate new client business meetings with various stakeholders.
- Coordinate with internal and external parties to facilitate due diligence requests.
- Collaborate and attend operational, client and regulatory meetings as needed
- Identify training needs and implement for staff accordingly.
- Lead department initiatives as required.
- Provide oversight into distribution of investor reporting in accordance with procedures.
- Supervision of investor capital activity and wire transfers.
- Ensure team deliverables are accurate and completed in a timely manner.
- Review of fund manager reports as required.
- Respond and resolve to inquiries/issues raised by investors, fund managers or internal counterparts.
- Perform application testing as warranted.
- Perform other duties as requested
What You Will Bring:
- Bachelor's degree, Masters or equivalent work experience.
- 8+ years’ Supervisory experience in Investor Services or Fund Administration.
- Exceptional knowledge of Excel and Office 365.
- Adaptability to work under pressure and meet deadlines.
- Exemplary organizational and relationship building skills.
- Proven ability to solve problems and critical thinking.
- Superb ability to build strong relationships while maintaining a client’s first focus.
- Advanced working knowledge of Anti Money Laundering (AML) and KYC procedures.
- Working knowledge of AI tools and technologies, with the ability to leverage them to improve productivity, analyze information, and enhance workflows
- Coverage on US and/or Canadian Holidays may be necessary.
No phone calls or email applications please. We thank all candidates for their interest, but only those under consideration will be contacted.
Salary Range: $120,000-$150,000 CAD
This job advertisement is for an existing vacancy.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must be able to provide a valid work or study permit, if selected for an interview.
SS&C uses AI tools to help screen and assess applicants by analyzing resumes and applications to identify candidates whose skills match our needs. These tools support, but do not replace, human decision-making
#LI-LH2
#LI-HYBRID
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
