About the RoleReporting to the VP/GM Commercial and Strategy, the Director, Inside Sales & Customer Service will lead an international team. Ott is seeking a strategic and people-focused to lead and transform our global customer-facing support and inside sales organization. This leader will be responsible for developing a high-performing, scalable team that delivers exceptional customer experiences, drives commercial growth, and creates operational excellence across the customer lifecycle.
The Director will partner closely with Sales, Service, Operations, Marketing, and Commercial Operations to ensure customers receive responsive, knowledgeable, and proactive support while maximizing revenue opportunities through effective inside sales execution and opportunity management.
This role is ideal for a leader who is passionate about talent development, process improvement, customer advocacy, and building world-class commercial organizations.
Travel: Up to 25% internationally
📍Location: Onsite - Fort Collins, CO
In this role, a typical day will look like:- Build and develop a high-performing global team by leading, coaching, and developing inside sales and customer service professionals across multiple regions and time zones. You'll build leadership capability while creating a culture of accountability, collaboration, and customer focus.
- Elevate the customer experience by establishing meaningful service standards and using customer insights and performance data to improve responsiveness, order accuracy, issue resolution, and customer satisfaction.
- Strengthen inside sales execution by improving lead management, qualification, tender and bid processes, opportunity routing, and account coverage. You'll help teams connect strong customer support with opportunities to deepen customer relationships and drive growth.
- Use CRM and commercial analytics to improve execution, strengthening pipeline visibility, forecasting, and sales effectiveness and giving leaders better insight into customer and commercial activity.
- Create scalable processes and standard work that bring greater consistency across the global organization. You'll apply continuous improvement and commercial excellence practices to simplify work, eliminate friction, and identify opportunities for automation and digital transformation.
- Lead across functions by partnering with Commercial Leadership, Service, Operations, Marketing, Product Management, Finance, and Commercial Operations to solve customer challenges and improve execution across the customer lifecycle.
- Help shape Ott's commercial strategy as a member of the commercial leadership team, bringing the voice of the customer and the perspective of our inside sales and customer service teams into key business decisions.
The essential requirements of the job include:- Bachelor's degree in Business, Marketing, Engineering, or a related field.
- 10+ years of experience in customer service, inside sales, commercial operations, or related commercial leadership roles.
- 7+ years of experience leading and developing teams in a global or multi-site environment.
- Demonstrated experience building, scaling, or transforming customer service, inside sales, or commercial support organizations.
- Experience leading process improvement, operational excellence, and/or organizational change initiatives.
- Proficiency with CRM systems, sales analytics, and customer service platforms.
- Ability to travel up to 25%
Ott is proud to be part of the
Water Quality segment of
Veralto (NYSE: VLTO), a $5.5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources™-and building rewarding careers along the way.
US ONLY:The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $165,000 - $185,000 USD per year.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Unsolicited AssistanceWe do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
