Bachelor's degree in a related field or equivalent experience
Minimum 18 years of age
Previous customer service experience
Excellent written and oral communication skills
Strong organizational skills
Valid state driver's license required
Basic math proficiency with minimal errors
Proficient in MS Office applications (Word, Excel, Outlook)
Flexible schedule including overtime, nights, weekends, and holidays
Responsibilities
Supervise Customer Service staff to ensure adherence to policies and procedures
Train, coach, and evaluate subordinate staff
Develop and maintain customer relationships, encouraging upselling
Manage CSR work schedules and recommend staffing levels
Conduct performance reviews and manage staff discipline
Assist in recruiting and interviewing for CSR positions
Support sales initiatives
Benefits
$1,200 monthly housing allowance for Colorado residents
Employee housing program to offset living costs
Opportunity to interact with high-profile clients
Focus on professional and safe customer service
Immediate openings for motivated individuals
Full Job Description
Salary: $80,000- $85,600k
Housing Allowance: $1,200 Monthly Housing Allowance (before taxes) for all employees at our ASE location as part of our Atlantic Habitat Program. Atlantic Aviation has an employee housing program called Atlantic Habitat to help offset the housing and cost of living expenses for this area. The Atlantic Habitat serves as a way to help recruit and retain local talent at our FBO and can be used for housing, commuting, or additional living. * Must be a Colorado resident at the time of application*
Responsibilities
We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM). Corporate aviation continues to be a viable means of travel for many who do not like the long lines and delays often times encountered with the airlines and many corporations are now leasing or purchasing their own private aircraft. Our CSMs provide the oversight for the customer service support for these aircraft. Some examples include:
Directly supervise Customer Service staff as relates to adherence to uniform program, general appearance, proper radio and phone procedures and all other policies and procedures. Engaging in customer relations whenever possible to establish and maintain a rapport with new and repeat customers.
Train, coach, evaluate, and develop subordinate staff in accordance with established procedures.
Develop and maintain customer relationships. Encourage upselling of fuel to all customers and maintenance and adherence to all customer service polices and procedures. Organize periodic departmental meetings and design other communication flows between staff and management.
Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager or General Manager.
Conduct performance reviews of Customer Service staff on a probationary and annual schedule; exercising praise and disciplinary action when necessary.
Assist in recruiting and interviewing for CSR positions.
Assist in sales initiatives.
You will get the opportunity to interact with many large corporations' flight departments and high profile clients. Customer service is of the highest priority, as well as professional and safe service.
Qualifications
Bachelor's degree in related field, or equivalent combination of training and experience.
Minimum of 18 years of age.
Previous customer service experience.
Excellent communication skills, both written and oral.
Good organizational skills.
Must maintain a valid state driver's license.
Ability to comprehend and perform basic math calculations with minimal errors.
Proficiency in use of MS Office applications including Word, Excel and Outlook.
Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.
