About the TeamThe GTM Incentive Compensation team is responsible for activating business strategy via compensation plans and paying accurately and timely on those plans. The team leads end-to-end sales incentive design, implementation, enablement, and administration for all Workday GTM functions, including Sales, Services, Support, and Customer Experience roles.
About the RoleAs the Director, Incentive Compensation Operations, you will lead a global team of managers and analysts to ensure accurate, timely and compliant payouts, and represent our incentive programs to the field. You will collaborate across GTM, Sales, Operations, Finance, Business Technology, People and Purpose, and Legal stakeholders. You will also drive continuous improvement and scale via process upgrades and AI adoption.
Responsibilities:- Implementation and Set Up:
- Manage the implementation of the compensation plan in compensation system tools, including translating designs into technical build requirements.
- Own end-to-end User Acceptance testing on implementation builds.
- Manage annual participant set-up in the compensation system tool and conduct audits to ensure accuracy, compliance, and alignment to GTM objectives.
- Drive automation initiatives to remove manual workflows and unlock self-service.
- Track and manage implementation bugs and resolutions.
- Administration:
- Oversee accurate commission calculations, accounting, and payout submission to payroll teams.
- Conduct audits on upstream data identifying anomalies and pursuing resolutions.
- Conduct audits on monthly payment amounts to ensure accuracy.
- Oversee investigative and reconciliation analyses to resolve issues.
- Participate in the dispute resolution and escalation process, serving as the intake point in partnership with revenue operations teams.
- Action exception outcomes in timely manner.
- Manage manual programs, including SPIFF processing
- Define the technology strategy to ensure the right tools and systems are in place to effectively and efficiently administer variable compensation plans.
- Compliance and SOX:
- Ensure adherence to regulatory requirements and internal policies, including executing SOX compliance controls.
- Provide accurate incentive accruals to finance patterns.
- Seller Experience:
- Own our ticketing and help desk program, defining intake, routing, and resolution processes and SLAs.
- Define and execute seller-facing experience upgrade initiatives, including holding office hours.
- Reporting:
- Develop automated reporting dashboards to flag compensation inaccuracies and issues.
- Produce variable compensation performance reporting, analyze plan effectiveness, and provide insights to centralized and regional leadership across sales, finance, and HR leadership.
- Feed observations back into Design and Policy stakeholders to improve end-to-end program effectiveness.
- Functional Strategy:
- Define and execute on a strategy to enhance the Comp Operations function within the broader GTM Incentive Compensation organization, including near- to long-term vision and roadmap for people, systems, and processes.
VISA Sponsorship is not available for this role
About YouRequired Qualifications (Required)- Minimum of 10 years in variable compensation/operations or related experience
- Minimum of 5 years in high tech industry
- Minimum of 5 years managing people
Other Qualifications:- Experience running and implementing enterprise level Incentive Compensation Management systems
- Bachelor's degree in accounting, Finance, or other Business-related field
- Xactly commission system experience
- Experience managing ticketing and help desk programs
- Strong management experience of managing a global team of managers and analysts
- Excellent interpersonal skills to communicate on passionately held topics at all levels of the organization
- Ability to manage and prioritize competing activities and initiatives across the scope of the role
- Ability to adapt to the rapid business and organizational changes that accompany a high-growth environment
Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.CA.Home Office Bay Area
Primary Location Base Pay Range: $207,000 USD - $310,600 USD
Additional US Location(s) Base Pay Range: $174,800 USD - $310,600 USD
Additional Considerations:
If performed in Colorado, the pay range for this job is $184,000 - $276,000 USD based on min and max pay range for that role if performed in CO.
The application deadline for this role is the same as the posting end date stated as below:
10/22/2026
Our Approach to Flexible WorkWith Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
