10 years of progressively responsible experience in IT
3 years in a supervisory role
Experience with ITIL and operational sustainability planning
Preferred: current or former technical industry-related certifications
Responsibilities
Direct day-to-day service deliverables for the Enterprise Systems and Services division
Assist in planning and executing the strategic and operational project portfolio
Manage enterprise architects to deliver aligned solutions
Oversee lifecycle management strategy for infrastructure and computing assets
Support resource planning for IT projects and initiatives
Participate in developing annual capital plans with innovative solutions
Establish policies for server hardware and operating systems
Benefits
PPO medical plan available day one at no cost for employee-only coverage
100% coverage for preventive healthcare with no copay
Paid Time Off available day one
Retirement Programs through the Teacher Retirement System of Texas
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Full Job Description
JOB SUMMARY
The Director of Enterprise Systems and Services (ESS) is responsible for enterprise infrastructure, cloud services, technology operations, service delivery, governance, and strategic planning for a mission-critical, highly regulated organization. This role drives technology modernization, operational excellence, financial stewardship, and business alignment by delivering secure, scalable, and resilient platforms that support organizational growth, innovation, and regulatory compliance. The ideal candidate brings significant enterprise-level leadership experience, partners with executive leadership to develop technology strategy, optimize service performance, manage complex portfolios, and ensure the reliability and availability of critical enterprise systems.
BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education Bachelor's Degree in related field
Experience 10 years of progressively responsible, related experience to include at least 3 years in supervisory capacity Experience with ITIL, including the ability to develop operational sustainability plans and related task to accomplish outcomes and objectives.
Preferred
Licenses and Certifications Prefer candidate with current or former technical industry-related certifications. Upon Hire
JOB DUTIES
Directs and oversees the day-to-day service deliverables and impacts under the purview of the Enterprise Systems and Services (ESS) division. This includes reviewing Service Now incidents to ensure timely resolution for the division and working with Division Leadership and the ESS management staff to ensure proper prioritization and escalation.
Responsible for assisting in planning, with the resourcing teams, of Enterprise Systems and Services strategic and operational project portfolio. Responsible for ensuring the approved annual strategic and operational project portfolio is executed and implemented as agreed.
Manages and directs the Enterprise System and Services enterprise architects to deliver well vetted and sound solutions for the UT Southwestern Enterprise as aligned with the annual strategic and operational project portfolio.
Manages the lifecycle management strategy, assists with forecasting and budgeting for nearing and end of life infrastructure and computing assets under the management of Enterprise Systems and Services.
Assists Leadership with resource planning and management to support projects and initiatives for other IT divisions and business partners.
Participates and assists in the development of annual capital plans. Identify and propose innovative and creative solutions that enhance or increase the efficiency of the services provided by Information Resources to the campus community.
Works with Leadership in the establishment of policies and procedures for server hardware, operating system, and associated storage and compute components; works in tandem with scientific and technical community to develop and cultivate knowledge of future trends.
Consults with business partners to include application analysts, vendors, and others to facilitate planning and forecasting demand for project efforts, including understanding the design and build phases, hardware/software specifications, and pricing (project and on-going operational).
Represents the Division in root cause analysis (RCA) activities and identifying process or procedural improvements to improve the overall reliability of centrally managed Information Technology.
Performs other duties as assigned.
About University Of Texas Southwestern Medical Center
The University of Texas Southwestern Medical Center (UT Southwestern) is a public academic health science center in Dallas, Texas. With approximately 14,400 employees and an operating budget of nearly $2.8 billion, UT Southwestern is one of six medical schools in the UT System. UT Southwestern is one of the leading medical research institutions in the world, with a focus on biomedical research, clinical care, and education. The institution is home to six Nobel laureates, 22 members of the National Academy of Sciences, and 19 members of the National Academy of Medicine. UT Southwestern is also affiliated with Parkland Memorial Hospital, one of the largest public hospitals in the United States.
