This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
What You'll Do:LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
We are looking for a Director, Design to build and scale a high-impact, product-embedded design organization that delivers exceptional user experiences for complex observability workflows.
This leader will elevate design as a strategic partner to Product and Engineering, ensuring UX is grounded in domain expertise, informed by customer insight, and measured by real outcomes.
Here's a closer look at this key role:- Ensure UX decisions reflect real-world system complexity and user needs through a deep understanding of the monitoring/observability domain, product architecture, and customer workflows
- Partner closely with Product and Engineering to ensure design integrates effectively into the product development lifecycle and deliver cohesive end-to-end experiences
- Leverage modern tooling, including AI-assisted workflows, to accelerate design and exploration
- Evolve and scale design processes to support efficient, high-quality product development
- Establish and scale a research practice that informs product and design decisions through direct engagement with customers
- Define and implement ways to measure UX effectiveness and use data and insights to continuously improve the user experience
- Manage a team of designers that operate effectively in a complex product domain through a culture of ownership, learning, and continuous improvement
- Strengthen collaboration across Design, Product, and Engineering by acting as a connector across functions to ensure alignment and shared success
What You'll Need:- 10+ years proven experience leading design for complex B2B or enterprise software
- Strong technical foundation with the ability to understand complex systems and workflows
- Experience in monitoring, observability, or similarly complex enterprise/data-heavy domains preferred
- Track record of influencing product direction through research and delivering impactful user experiences
- Experience evolving teams and processes to meet growing product needs
- Experience using data and metrics to evaluate and improve UX
- Familiarity with AI-driven design tools and evolving workflows
- Excellent communication and stakeholder management abilities
- Comfortable engaging directly with customers and representing design
- Ability to balance long-term vision with near-term delivery
- Comfortable operating in evolving environments and driving clarity with a focus on outcomes and impact
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Anticipated Application Close Date: 01/18/27
#LI-JP1 #LI-Hybrid #BI-HybridLogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.
The Base Salary range for this role is:
$205,380-$256,725 USD
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.
