Job Title/Titre d'emploi
Director, Commercial Operations

Vacancy No / Numéro de poste vacant
VN9565

Company Name/Nom de l'entreprise
Compugen Inc

Work Location
Any location Canada

Pay Range / Rémunération
Base Compensation: $105000-$120000 Annually *range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $170000-$200000 Annually (range is inclusive of variable compensation if applicable)

Pipeline Posting
No

Job Details/Détails du poste

Position Overview:
The Director, Commercial Operations (Client Support) serves as the execution engine for Compugen's installed base business, leading the Commercial Operations Coordinators (Client Support) team and owning the execution of the day-to-day commercial operation with precision, consistency, and profitability. This role is accountable for the quality, speed, and discipline of the quote-to-order and full order lifecycle-ensuring a high-quality, low-friction customer experience across quoting, booking, fulfillment coordination, renewals, invoicing, and issue resolution. With a strong focus on stewardship of the existing account base, the Director protects and retains customers by strengthening deal quality, improving operational performance, and enabling Account Executives to move faster with cleaner, more reliable execution, while modernizing operations through standardization, optimization, and automation enabled by the tools and a disciplined operating approach.

The role serves as the control point for execution quality and deal integrity across the order lifecycle, leveraging standardization, automation, and AI to improve consistency, decision quality, and operational performance.

Key Responsibilities:

Commercial operations leadership

• Lead and develop the Commercial Operations Coordinators (Client Support) team, establishing clear roles, standards, capacity models, and service expectations.
• Create a high performance culture built on quality, accountability, productivity, and continuous improvement.

Quote-to-order excellence

• Own the controls and workflows that govern quoting, approvals, order entry, booking quality, and exception handling.
• Standardize work to improve first-time-right execution and reduce downstream rework.

Order lifecycle management

• Oversee backlog health, order aging, customer updates, escalations, and coordination with Material Management, supply chain, vendors, and internal stakeholders.
• Ensure service levels are met and that execution risks are surfaced early and managed proactively.

Process modernization

• Identify repetitive manual work and redesign processes using automation, AI, and workflow improvements.
• Implement practical productivity enhancements that increase throughput per coordinator without compromising quality.

Profitability and control

• Strengthen margin integrity through disciplined pricing controls, clean documentation, approval compliance, and exception management.
• Reduce leakage caused by credits, returns, rework, missed renewal actions, and preventable order errors.

Cross-functional execution

• Partner with Account Executives, Sales Operations, Finance, Services, and Material Management/Supply Chain to deliver a consistent operating rhythm.
• Translate business needs into clear execution rules, escalation paths, and service commitments across teams.

Skills & Qualifications:

• Experienced leader in inside sales, commercial operations, or sales support within a technology reseller, integrator, or channel environment with strong commercial acumen in pricing accuracy, order quality, and disciplined execution of customer transactions.
• Strong command of quote-to-order workflows, order lifecycle management, backlog control, and customer-facing execution.
• Demonstrated ability to improve operational quality, shorten cycle times, and strengthen margin discipline.
• Track record of modernizing workflows through automation, and process redesign.
• Effective cross-functional leader who can align Sales, Operations, Finance, Services, and Supply Chain around a shared service model.

Leadership Expectations

• Model operational discipline, calm execution, and accountability in a fast-moving environment.
• Use data to identify root causes, prioritize improvements, and sustain performance gains.
• Build trust with sales teams by making the commercial support function fast, accurate, and easy to work with.
• Champion a culture of continuous improvement that combines practical process excellence with thoughtful use of automation and process standarization.

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility

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