Director - Clinical Operations Strategy - SMB West

The Role

Veeva Systems is seeking an accomplished and driven Director of Strategy to drive the adoption and growth of our full Clinical Operations suite across the small and mid-size market in the Western United States.

This strategic leader will be responsible for defining, building, and driving the market adoption and growth of our industry-leading Clinical Operations applications - including CTMS, eTMF, Study Startup, Study Training, Payments, Site Connect, and OpenData Clinical - across the SMB West territory. The ideal candidate is a versatile generalist who can speak credibly to every product in the suite, and possesses a deep blend of strategy, commercial execution, and knowledge of clinical trial operations within the Life Sciences industry. This role requires the ability to operate at an executive strategy level while simultaneously driving detailed, cross-functional execution to streamline how small and mid-size sponsors and CROs run their clinical trials.

What You'll Do

• Drive Go-to-Market Strategy - Develop and execute comprehensive strategies to increase adoption and usage of the Veeva Clinical Operations suite among small and mid-size Life Sciences companies across the Western United States, aligning with Veeva's broader Clinical Operations and Development Cloud vision
• Engage with Customers - Act as a trusted advisor and subject matter expert to executive stakeholders, articulating the measurable value of a unified clinical operations platform in improving trial oversight, site activation speed, monitoring efficiency, and operational compliance, tailored to the resourcing realities of smaller organizations
• Support Sales Teams - Partner deeply with Veeva's SMB West sales organization to define target accounts, educate customers on the advantages of a modern, cloud-native clinical operations platform, support strategic sales cycles, and ensure territory revenue goals are achieved
• Industry Thought Leadership - Represent Veeva as the primary evangelist for clinical operations technology at key industry events, regional conferences, and executive customer meetings to drive awareness, define market opportunity, and establish credibility across the SMB West market
• Cross-Functional Collaboration - Work closely with Veeva's Product Management, Marketing, and Services teams to refine core positioning and messaging, shape the future Clinical Operations roadmap based on SMB market demand, and ensure seamless delivery and customer success
• Market Insights & Feedback - Continuously gather detailed customer feedback on the trial management pain points specific to small and mid-size sponsors, identify emerging trends in decentralized trials and outsourcing models, and provide actionable insights to enhance our Clinical Operations products and overall business strategy

Requirements

• 8+ years of progressive experience in strategic leadership, business development, or product/go-to-market strategy, specifically within a clinical software/SaaS/PaaS environment
• Proven Operator: A track record as a successful leader who can seamlessly transition between high-level strategy and detailed execution/project management across a broad product portfolio
• Exceptional Communication: Strong presentation skills with the ability to articulate complex operational and technical concepts to diverse audiences (technical teams, clinical operations leaders, and C-level executives)
• Education: Bachelor's degree required

Nice to Have

• Clinical Operations Breadth: Deep experience leading go-to-market strategy or implementation across multiple clinical operations applications, such as CTMS, eTMF, study startup, study training, payments, or site collaboration; the ability to speak credibly to any product in the suite is a core competency
• SMB Market Experience: Specific experience working with small and mid-size sponsors and CROs, where teams are lean, budgets are tight, and buying cycles move quickly
• Regulatory Knowledge: Familiarity with GCP, ICH guidelines, and regulatory/compliance considerations in clinical trial technology
• Advanced Degree: MBA or advanced degree in a related field is a plus

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• If moving to the interview stage, our process is as follows:
  1. A conversation with the hiring manager
  2. A personality assessment (unless you have already completed it with Veeva previously)
  3. A practical case exercise
  4. A final conversation with our group's Senior Leader
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $125,000 - $300,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Work Where It's Best for You

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it's best for you.